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NGN VoIP is available nationally on both copper and fibre, within the Metro, no real issues, once out of the Metro areas, the services are subject to feasibility, the providers require address and GPS co-ords and then available services can be offered.
I am within the metro.
Who do I speak to about this at otel?
The Otel NGN service is a wholesale model and not marketed at the end user , i have PM you and will offer you assistance of how to get a connection.