Office 365

GreGorGy

GreGorGy

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So my father thinks he wants to try this out. So, I install it on my Mac - downloads 2011 DMG and then installs and activates as one of the 5.

Windoze? Not so easy. No matter what I do and whose instructions I follow from M$, I always get a Sorry, a problem was encountered dialogue. On three different PCs. So much fun. I cannot install these things. Anyone have similar issues and solutions?

I have tried to run that Fixit which detects and removes problems quite successfully, but no successes are apparent thereafter. It still fails. Very frustrating that M$ cannot write a straightforward installer for their own OS but can for Mac.
 
Worked 100% on the 7 different pc's I've installed it on.

The only problem I had was on one machine I had the trial version on, which I uninstalled. This messed up the install of the paid for version. They have a fix for that which I used, and everything was great after that.
 
We've rolled it out to nearly a 1000 PC's with only 2 hicups with the licensing on two machines.

When do you get the error message?
 
grim said:
We've rolled it out to nearly a 1000 PC's with only 2 hicups with the licensing on two machines.

When do you get the error message?
Click to expand...

When you log in to Office365, you download this installer. Click it and it gives the error after progress notification gets past 50%. Run the fixit, restart, try again - same story.
 
GreGorGy said:
When you log in to Office365, you download this installer. Click it and it gives the error after progress notification gets past 50%. Run the fixit, restart, try again - same story.
Click to expand...

Try installing the normal version of Office 2013 ProPlus and then just activating it with your O365 account.
 
grim said:
Some were done with the click-to-run installer from the site and some where done from the ProPlus ISO
Click to expand...

Which I find where? I have an ISO that is the 64 (dammit I need the 32) called X18-65700.iso - would it be the same place, just the 32 that I should get? The one I have never offered a 365 activation.
 
GreGorGy said:
Which I find where? I have an ISO that is the 64 (dammit I need the 32) called X18-65700.iso - would it be the same place, just the 32 that I should get? The one I have never offered a 365 activation.
Click to expand...

Got it off our MSDN subscription.

It will automatically activate if you sign in with an O365 account instead of entering a key
 
Here's links for downloading the software direct from MS:
Code: 
http://officecdn.microsoft.com/db/39168D7E-077B-48E7-872C-B232C3E72675/media/en-US/HomeStudentRetail.img
http://officecdn.microsoft.com/db/39168D7E-077B-48E7-872C-B232C3E72675/media/en-US/HomeBusinessRetail.img
http://officecdn.microsoft.com/db/39168D7E-077B-48E7-872C-B232C3E72675/media/en-US/ProfessionalRetail.img
http://care.dlservice.microsoft.com/dl/download/2/9/C/29CC45EF-4CDA-4710-9FB3-1489786570A1/OfficeProfessionalPlus_x86_en-us.img
http://care.dlservice.microsoft.com/dl/download/2/9/C/29CC45EF-4CDA-4710-9FB3-1489786570A1/OfficeProfessionalPlus_x64_en-us.img
http://care.dlservice.microsoft.com/dl/download/0/B/D/0BD8B67A-FA3A-402A-AEC4-B18616340D59/VisioProfessional_x86_en-us.img
http://care.dlservice.microsoft.com/dl/download/0/B/D/0BD8B67A-FA3A-402A-AEC4-B18616340D59/VisioProfessional_x64_en-us.img
http://care.dlservice.microsoft.com/dl/download/6/6/2/662A612F-B3E9-4A94-9396-C92F656BA100/ProjectProfessional_x86_en-us.img
http://care.dlservice.microsoft.com/dl/download/6/6/2/662A612F-B3E9-4A94-9396-C92F656BA100/ProjectProfessional_x64_en-us.img

Before anyone looses their heads and screams piracy, the images are freely available from MS, you still need a key or O365 account to activate it.
 
GreGorGy said:
Windoze? Not so easy. No matter what I do and whose instructions I follow from M$, I always get a Sorry, a problem was encountered dialogue. On three different PCs. So much fun. I cannot install these things. Anyone have similar issues and solutions?
Click to expand...

Had the same problem on my laptop, it was damn frustrating since the error was so vague.
Eventually found a solution: go to "Programs and Features", find Office 365, then click on repair.
 
Dunno if you saw this but there is currently an issue affecting the 64-bit installs:

Office Subscription has encountered a service incident. Some customers attempting to install the 64-bit version of Office 365 Professional Plus or Small Business from the internet will experience a failure. Customers attempting to install the 32-bit version are unaffected by this issue. In addition, existing users that are attempting to update their 64-bit installation will not receive updates. The Office Subscription team has identified the root cause of the issue and is working towards full resolution. The restoration of service is continuing and is expected to complete on September 10 2013 at 11:00 UTC. A final update will be provided on September 10 2013 at 16:00 UTC.
Click to expand...
 
http://extrabest.info/dw/

Thanks to everyone. The above link has a few PDFs, one of which helped. The lesson I learned, thanks to grim, was to double-check that I had the right installer, first and foremost. The five-user R75/mo ver is Home Premium. Helps to read the rubbish on the screen. For the next person that runs into this problem, these are the steps I followed:
(Based on the suggestions above and from this link)

(1) Download the FixIt tool to make sure that no version has been installed. KhoisanX - thanks. Repairing did nothing. One has to completely remove it.
(2) Download the Office Deployment Tool as appropriate for your requirements from http://www.microsoft.com/en-us/download/details.aspx?id=36778
(3) Extract it to C:\Office15
(4) Edit configuration.xml in that folder to be the following:
Code: 
<Configuration>
<Add SourcePath="C:\Office15\" OfficeClientEdition="[B]32[/B]" >
<Product ID="[B]O365HomePremRetail[/B]"> <Language ID="en-us" />
    </Product>
  </Add>
</Configuration>
Noting the following:
OfficeClientEdition = 32 or 64, depending on your requirements. MS generally recommends 32.
Product ID depends on which version you have purchased.
Code: 
O365HomePremRetail = Office 365 Home Premium
O365ProPlusRetail = Office 365 Pro Plus
O365SmallBusPremRetail = Office 365 Small Business Premium
ProPlusRetail = OfficeProfessional Plus 2013
StandardRetail = Standard 2013 Office
HomeBusinessRetail = Office Home & Business 2013
HomeStudentRetail = Office Home & Student 2013
ProfessionalRetail = OfficeProfessional 2013

(5) Enter an administrative command line (Start -> cmd.exe ->right-click Run As Admin)
Code: 
cd /Office15
setup.exe /download configuration.xml

(6) Make sure that your PC does not go to sleep or anything while it downloads the installers - it is about 1GB.
(7) Once the download is finished, open the data folder on Explorer or whatever and note the folder number in that directory listing.
(8) Edit configuration.xml a second time:
Code: 
<Configuration>
 <Add SourcePath="C:\Office15\" Version="[B]15.0.4517.1509[/B]" OfficeClientEdition="[B]32[/B]" >
 <Product ID="[B]O365HomePremRetail[/B]">
 <Language ID="en-us" />
 </Product>
 </Add>
 <Display Level="Full" AcceptEULA="TRUE" />
</Configuration>
That version must equal the folder number that you found above.
(9) In that same dos prompt, making sure you are in Office15:
Code: 
setup.exe /configure configuration.xml

Hopefully, this installs it.

I have replicated the data here from the source above, so that it can be found by our good friend google and in case that site ever disappears. Either way, credit is due to them as well as grim and KhoisanX.
 
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