Office for Mac issues

[SauRoNZA]

so by your reckoning, if things stored in an OST? like I assume they are here,
it should work correctly? no issues with attachments and so on? as Mac has a superior file system, as you mentioned before?

why is it then happening? bug from Microsoft side?, that not fixed?
remember office 365, so MS controls the mailbox sizes.

did check this folder, on a users PC, not sure if this is where the OST is placed?
/Documents/Microsoft User Data/Office Identities/Main Identity/Data Records/

went further than this and found files called om and then another called ob and then finally, got to lots of files with numbers going from 0k to 67K
inside each of those individual folders, was a few files with .message

strange that the entire (root) folder was only 650 MB, so it must be not there from the beginning.

also was suggested on another forum to look in
Users/username/Library/Group Containers/UBF8T346G9.Office/Outlook/

would I find anything there, haven't yet looked.

Mac having a superior filesystem doesn't mean Microsoft's database implementation of said file system is very good.

As with Windows PC's that leave everything in an OST it's going to get very wonky at some point which is why PST's exist.

My Outlook 365 files on Windows live under %LOCALAPPDATA%/Microsoft/Outlook


If your users aren't storing stuff under "On My Computer" then you are storing it in server cache and temp files only and that explains where your problems come in.

Get them to start moving **** to "On My Computer"

It's been a while since I've touched OSX and it seems Outlook 365 has changed a lot of things but you'll find the data files under ~/Library/Group Containers/*.Office/Outlook/Outlook * Profiles.

*****

If you really want to start supporting these users properly you need to start working on a Mac yourself so you can understand the fundamental difference of every day usage and so you can advise them accordingly.

Do this before you lose someone's data catastrophically, whether through your own actions or theirs.

You cannot rely on Google or MyBB to be able to perform your day job.

Although it seems you lack an understanding of even how Windows works so not sure it would help.