Ok lets get this straight....

[EchoDown]

Ive applied for a upgrade from 386 to 512 adsl,on monday to be exact....
Ive been told by 375 375 that i have to now wait for someone to come here and push a button or something so that my adsl can run at 512 speeds,IS THIS RIGHT?do i really now have to wait 3 weeks for a hellployee to come and do this,is this right or is the people im speaking to just dumb?
thankx for the help
btw in a former call this same day i was told by a hellployee that the upgrade is complete,so big contradiction,plz clarify before i bust a nut on my keybord
eCho

 

[EchoDown]

ps i dont want them trying to take me for a P03S

 

[lord_spaceman]

Dude, I feel your pain...at least you have adsl...i've been waiting for 3 weeks (feels like 3000 years) for them to even come and install it ! Remember this is Telkom we are dealing with...these guys are dumbasses !

 

[swordfish1]

lord_spaceman, relax, I waited a whole month! And there are people waiting for many more months! But the waiting paid off! I finally have proper connection, unlike this parody iBurst!

 

[stoke]

When I asked for my 1st downgrade, they charged me the downgrade fee, and in 30 minutes it was done. My second downgrade - the same thing.

It may be a dip-switch on the DSLAM card, and maybee I have somebody always sitting at my exchange - which is quite likely, as I always see them there, but I don't actually know.

 

[Swazi]

I was told 24 hrs for an upgrade, so i waited 48 and phoned. What attitude, the call centre guy thought i was crazy and said its too early.

Apparently they retest your line and give you a new port, so maybe if there are no ports then its a problem. I thought a upgrade was just a software change.

Can't seem to find any FAQ on the Telkom site which would help with technical matters.

 

[Karnaugh]

It may be a dip-switch on the DSLAM card, and maybee I have somebody always sitting at my exchange - which is quite likely, as I always see them there, but I don't actually know.

What is this? the 1980's??? Its all software controlled...

 

[ic]

What is this? the 1980's??? Its all software controlled...

Yes @ Telkomonopoly HQ the mindset is that everything is too advanced, and it is Telkomonopoly's duty to devolve the country into prehistoric times...

BTW, are you sure it is s/w controlled, and if it is, does that not just mean a separate system that the call centre people don't have access to - they put a change request into the system as per your request, it goes to some department responsible for DSLAM speeds, and some Telkomonopoly techie hacks into the DSLAM via said s/w system & changes the speed of just your DSLAM port...? Sounds too good to be true...

I was told 24 hrs for an upgrade, so i waited 48 and phoned. What attitude, the call centre guy thought i was crazy and said its too early.

Apparently they retest your line and give you a new port, so maybe if there are no ports then its a problem. I thought a upgrade was just a software change.

Can't seem to find any FAQ on the Telkom site which would help with technical matters.

Well perhaps at the exchanges, they have a rack of DSLAMs for 192kbps, another for 384kbps, and another for 512kbps, and changing speed is as complicated as unplugging your copper from the DSLAM port 'here' & taking it over to that rack over 'there' where the speed is different...?

I would actually like to know how this is done, if it is s/w controlled then R250 for a downgrade in speed is really not justified [IMO]...

 

[Karnaugh]

BTW, are you sure it is s/w controlled, and if it is, does that not just mean a separate system that the call centre people don't have access to - they put a change request into the system as per your request, it goes to some department responsible for DSLAM speeds, and some Telkomonopoly techie hacks into the DSLAM via said s/w system & changes the speed of just your DSLAM port...?

Yes, that is what happens... Look up the specs for the Marconi DSLAM they use.