Ombudsman for Mobile Service Providers?

[ColGatvol]

I am furious with Vodacom and their absolutely useless service. Very long story short, I upgraded to the S21+ last week, I wanted the special where the charger is included and after issues with upgrading and contacting customer care I eventually ended up at the Retention department. They insisted that the package I was upgrading to included the charger. I told them the S21 range does not come with chargers yet they insisted it does. I told them to confirm the package I am upgrading to is the special that includes the charger and they did, I even had them send me proof in writing via email that the package includes a charger. I stated that if, AND ONLY IF, the package includes the charger they can go ahead with the upgrade. So the upgrade went ahead. I received the phone and no charger. I got no response from the Retention department supervisor who sent me the email, only after threatening legal action for misrepresentation did they reply with a response that sorry, S21 phones do not come with a charger, sorry for the inconvenience caused. I replied that I was led into the contract under false pretences and that is not acceptable. Their response was, take it up with Samsung. This is BS. Who can I contact. ICASA says for misrepresentation to contact the National Consumer Commission yet the link provided does not work. Any help would be appreciated. I know it is just a charger, but I am just fcuking fed up with useless people not doing their jobs properly and you the consumer having to pay the cost.