One day only refund

[SureThing]

Hi folks,

I am trying to make sense of a purchase I made, and upon arrival, without opening the box, I requested a return and got refunded less than what I paid.

I purchased a 5 piece luggage set, with a R59 free delivery voucher to sweeten the deal, only to find that it's not the sizes we were looking for and logged a return. I paid R1999 and was refunded R1881. After engaging with them to highlight the mistake of R1881 being refunded instead of R1999, I was told that the R59 free voucher was deducted from the R1999 and that other leg of delivery of R59 is credited to my wallet.

Apparently, the one R59 paid to the wallet was because I opted to drop off the unopened package at their depot near me.

My question is, as a point of understanding the numbers and the logic behind a free delivery voucher offer. Why is R1999 not refunded because the narrative provided was that the free delivery voucher was actually deducted from the R1999. This meant that I paid for the delivery even though there was a free delivery voucher on offer. Their argument is that I actually paid R1940 for the items, less than the R1999 as advertised.

Is this not misleading advertising or negative enticement with a twist? Do I have recourse for this type of marketing, and to whom do I complain to, if there is a case to be made.

Ek krap.my kop

 

[Priapus]

I don’t have the answers. But for such a small amount i wouldn’t even bother.

 

[Totempole]

Hi folks,

I am trying to make sense of a purchase I made, and upon arrival, without opening the box, I requested a return and got refunded less than what I paid.

I purchased a 5 piece luggage set, with a R59 free delivery voucher to sweeten the deal, only to find that it's not the sizes we were looking for and logged a return. I paid R1999 and was refunded R1881. After engaging with them to highlight the mistake of R1881 being refunded instead of R1999, I was told that the R59 free voucher was deducted from the R1999 and that other leg of delivery of R59 is credited to my wallet.

Apparently, the one R59 paid to the wallet was because I opted to drop off the unopened package at their depot near me.

My question is, as a point of understanding the numbers and the logic behind a free delivery voucher offer. Why is R1999 not refunded because the narrative provided was that the free delivery voucher was actually deducted from the R1999. This meant that I paid for the delivery even though there was a free delivery voucher on offer. Their argument is that I actually paid R1940 for the items, less than the R1999 as advertised.

Is this not misleading advertising or negative enticement with a twist? Do I have recourse for this type of marketing, and to whom do I complain to, if there is a case to be made.

Ek krap.my kop

I completely agree. You should have been refunded the full amount. If the voucher was indicated as being for "Free Delivery"and not "R59 off your total purchase price", they have no right to deduct it from the refund.

The other story of a R59 credit for returning the item to one of their collection depots is BS as well. That should have been factored into your refund, and not deducted from your purchase price and "returned" as store credit.

I guess the only argument they could make in their favour is that the item wasn't faulty or not as described, and therefore they might expect you to bare some of the burden as a result.

 

[SureThing]

I don’t have the answers. But for such a small amount i wouldn’t even bother.

Yes, that was my initial thought. Why go through this hassle and just move on but then I thought that this should at least be shared with others and secondly, this practice, if continued, will allow them to get away with 'murder'. So it's more the principle behind me raising this issue on a forum like this.

 

[SureThing]

I completely agree. You should have been refunded the full amount. If the voucher was indicated as being for "Free Delivery"and not "R59 off your total purchase price", they have no right to deduct it from the refund.

The other story of a R59 credit for returning the item to one of their collection depots is BS as well. That should have been factored into your refund, and not deducted from your purchase price and "returned" as store credit.

I guess the only argument they could make in their favour is that the item wasn't faulty or not as described, and therefore they might expect you to bare some of the burden as a result.

I will check later this morning on the exact wording of that delivery voucher and report back what it states. Anyway, the arguments they presented were lame and therein lies the rub.

 

[Priapus]

Yes, that was my initial thought. Why go through this hassle and just move on but then I thought that this should at least be shared with others and secondly, this practice, if continued, will allow them to get away with 'murder'. So it's more the principle behind me raising this issue on a forum like this.

Fair enough. Good luck with it.

 

[SureThing]

@Totempole Okay, found the email and it should be familar to those who receive these Free Shipping OneDay marketing emails. It heads as follows: FREE shipping for Youth day! Use code: YOUTH-59 between 3pm and 5pm...which was applied as per instruction. So, Free shipping was then interpreted by Oneday as me paying for the shipping and therefore they will deduct it from the total because I scored on a lower price paid...but, I paid the full amount and then applied the code