One device hogging all my bandwidth

P

PrimaryRabbit

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I've been on Fibre for about 6 months now (MWEB over Vumatel) and I find a recurring problem. I work from home and use Skype / WebEx for conference calls all the time. With ADSL the service was frustrating since it was intermittent and unreliable - I was on 2Mbps down, 0.5 Mbps up - but it worked mostly. Now with a 20/2 FTTH line, it's much better and more reliable, but I find that if I plug my phone in to charge and it decides to do a backup or update it's apps, this affects my Skype / webex call (which I'm conducting via my laptop) worse than was the case on ADSL. I'm using the same NetGear router, and I've tried to de-prioritize other devices, but it's still an issue. I asked MWEB and they said they can't do anything about it. Anyone have any ideas about how to fix this?
 
PrimaryRabbit said:
I've been on Fibre for about 6 months now (MWEB over Vumatel) and I find a recurring problem. I work from home and use Skype / WebEx for conference calls all the time. With ADSL the service was frustrating since it was intermittent and unreliable - I was on 2Mbps down, 0.5 Mbps up - but it worked mostly. Now with a 20/2 FTTH line, it's much better and more reliable, but I find that if I plug my phone in to charge and it decides to do a backup or update it's apps, this affects my Skype / webex call (which I'm conducting via my laptop) worse than was the case on ADSL. I'm using the same NetGear router, and I've tried to de-prioritize other devices, but it's still an issue. I asked MWEB and they said they can't do anything about it. Anyone have any ideas about how to fix this?
Click to expand...

yes, move to a different ISP. This is clearly the shaping policy from MWEB coming into play, prioritizing certain downloads.
 
(if android phone) check to see if your pictures are being backed up over internet so abusing your upload speed causing the horrific internet connection. happened to me when my GF came over my internet came to a halt when i was still on ADSL.
 
2Mbps upload on an FTTH line? That's just sad.

Does your router have bandwidth control? On mine I set it so that nothing can use more than ~70% of the upload.
 
Johnatan56 said:
2Mbps upload on an FTTH line? That's just sad.

Does your router have bandwidth control? On mine I set it so that nothing can use more than ~70% of the upload.
Click to expand...

Excellent idea. I'll do the same when I'm on fibre with a decent upload speed.

On ADSL, I need to wring every bit of UL I can out of the wire, even if that's at the expense of downloads & general browsing.

Sad really.. :(
 
Budza said:
Excellent idea. I'll do the same when I'm on fibre with a decent upload speed.

On ADSL, I need to wring every bit of UL I can out of the wire, even if that's at the expense of downloads & general browsing.

Sad really.. :(
Click to expand...

I am on ADSL, I do it specifically so one can keep browsing/skype etc. if someone is uploading.
 
Any chance you have Google Photos installed on your PC and your phone backs up to a folder that auto uploads?

Because in theory your phone should be updating and downloading apps and stuff at any time, regardless of whether it's plugged in or not. The fact that you say this happens when you plug it in (presumably into the PC) tells me it's offloading data.

Google Photos is terrible for latency when uploading as I think it streams data up in parallel instead of serializing it.
 
You may be right. I suspect this is the core of the issue. Afrihost handled this much better over ADSL previously methinks.
 
flamevector said:
(if android phone) check to see if your pictures are being backed up over internet so abusing your upload speed causing the horrific internet connection. happened to me when my GF came over my internet came to a halt when i was still on ADSL.
Click to expand...

Right - I think it is when my phone runs a backup, but still this shouldn't hog all the bandwidth.
 
Johnatan56 said:
2Mbps upload on an FTTH line? That's just sad.

Does your router have bandwidth control? On mine I set it so that nothing can use more than ~70% of the upload.
Click to expand...

Could be it. I'll look for whether I can set that. Couldn't find that before but will check again. Thanks.
 
SauRoNZA said:
Any chance you have Google Photos installed on your PC and your phone backs up to a folder that auto uploads?

Because in theory your phone should be updating and downloading apps and stuff at any time, regardless of whether it's plugged in or not. The fact that you say this happens when you plug it in (presumably into the PC) tells me it's offloading data.

Google Photos is terrible for latency when uploading as I think it streams data up in parallel instead of serializing it.
Click to expand...

Yeah, I think it is a phone backup issue. Happens similarly whether it's my Samsung or iPhone.
 
PrimaryRabbit said:
Right - I think it is when my phone runs a backup, but still this shouldn't hog all the bandwidth.
Click to expand...

you would think but still 2mbps is not a lot if you really think about it average whatsapp image is like 100kb how many of those groups are you on that just send random pics all day long. Camera pic is about 3mb can be a lot larger.
so a whatsapp image roughly .5seconds to upload 1 a normal picture 15 seconds of using your upload data to its max.
 
Interestingly enough, limiting the download & upload on a router level creates a much better user experience than to allow the Openserve network to throttle based on your line speed. It's almost certainly your upload maxing out that's causing your issue.

From first-hand experience, I stream online music constantly and limiting my PC to only do 100Mbps download at a router level (100mbps fibre) allows the stream to continue uninterrupted, even though the stream is only ~1Mbps and I'm running it on the same machine as a Speedtest for example.
 
stroebs said:
Interestingly enough, limiting the download & upload on a router level creates a much better user experience than to allow the Openserve network to throttle based on your line speed. It's almost certainly your upload maxing out that's causing your issue.

From first-hand experience, I stream online music constantly and limiting my PC to only do 100Mbps download at a router level (100mbps fibre) allows the stream to continue uninterrupted, even though the stream is only ~1Mbps and I'm running it on the same machine as a Speedtest for example.
Click to expand...

Hmmm, that's very interesting. I can't seem to find the download limit on my router settings, but I have found an upload limit, so I've set that to the max for my line (2Mbps), and I've also set the QoS so that my iPhone is a lower priority than my laptop.
Thanks for all the help!
 
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