Hi folks,
I ordered a Lenovo Y520 laptop from Loot, advertised with a GTX1060. The machine was delivered, and before unpacking it, I ran it through the warranty checker on Lenovo's website to check that the warranty was active, and how long it's still valid for. All good on that.
However, at the same time, I looked at the specs reflected on the warranty checker and realised that it has the Max-Q version. I specifically chose the machine in question because I am looking for the normal laptop version.
I contacted Loot, and the help desk contacted the supplier, and told me it has a GTX 1060 as advertised. To make a long story short, I had to spend a bit of time convincing them that the normal and Max-Q versions are not the same thing. Anyway, I'm sending it back but I have to foot the bill for the return - it's only R55, so I'm not too phased about it.
In a perfect world, who's the blame on - me for not doing sufficient homework, the retailer for not being explicit, or the manufacturer for not being particularly explicit either (I had to dig into the platform specs for the model to get confirmation that it ships with the Max-Q version)?
Also, has anyone had issues with Loot regarding refunds? They told me over the phone that they'll refund to my credit card (edit: as opposed to my Loot account), but I'm really struggling to get that in writing. I hope it doesn't take too long - I've been waiting for ages to get a new machine and I'm looking forward to it.
I ordered a Lenovo Y520 laptop from Loot, advertised with a GTX1060. The machine was delivered, and before unpacking it, I ran it through the warranty checker on Lenovo's website to check that the warranty was active, and how long it's still valid for. All good on that.
However, at the same time, I looked at the specs reflected on the warranty checker and realised that it has the Max-Q version. I specifically chose the machine in question because I am looking for the normal laptop version.
I contacted Loot, and the help desk contacted the supplier, and told me it has a GTX 1060 as advertised. To make a long story short, I had to spend a bit of time convincing them that the normal and Max-Q versions are not the same thing. Anyway, I'm sending it back but I have to foot the bill for the return - it's only R55, so I'm not too phased about it.
In a perfect world, who's the blame on - me for not doing sufficient homework, the retailer for not being explicit, or the manufacturer for not being particularly explicit either (I had to dig into the platform specs for the model to get confirmation that it ships with the Max-Q version)?
Also, has anyone had issues with Loot regarding refunds? They told me over the phone that they'll refund to my credit card (edit: as opposed to my Loot account), but I'm really struggling to get that in writing. I hope it doesn't take too long - I've been waiting for ages to get a new machine and I'm looking forward to it.
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