Open ICASA Telkom case, worth it?

[vorman]

I have had it with my Telkom line been down for over 3 weeks.
Every time I query, the answer is "It is with our technical department"
Added to this, i get the exact same message from incompetent robot call centre agents who are not even intellectual enough to have a conversation and answer any other queries.
Obviously, I am still receiving statements for this pathetic service, for which now I would refuse to pay since my services were down for almost a month.

Is is worth it to open an ICASA case and have them deal with it?

 

[ToxicBunny]

Simple answer, nope.

When Telkom fix the issue (so long as you have a fault number), they will refund you the charges.

 

[vorman]

Simple answer, nope.

When Telkom fix the issue (so long as you have a fault number), they will refund you the charges.

And is there anything I can do about the time it's taking to fix the issue? That's the main thing right now. All services down.

 

[ToxicBunny]

And is there anything I can do about the time it's taking to fix the issue? That's the main thing right now. All services down.

Keep reporting it and escalating it..

Beyond that, nope.

 

[isie]

I have had it with my Telkom line been down for over 3 weeks.
Every time I query, the answer is "It is with our technical department"
Added to this, i get the exact same message from incompetent robot call centre agents who are not even intellectual enough to have a conversation and answer any other queries.
Obviously, I am still receiving statements for this pathetic service, for which now I would refuse to pay since my services were down for almost a month.

Is is worth it to open an ICASA case and have them deal with it?

try escalating on Twitter - but ya you will have to grin and bear it until they resolve - and they do end up crediting your account.

If it just a phone line and its been so long chances are they probably considering moving you to a FLLA as its become too much to keep repairing the Cables

 

[vorman]

try escalating on Twitter - but ya you will have to grin and bear it until they resolve - and they do end up crediting your account.

If it just a phone line and its been so long chances are they probably considering moving you to a FLLA as its become too much to keep repairing the Cables

Wow didn't realise those prices are same as normal fixed line.
Obviously I cannot go that route as I have adsl. Am I right?

 

[isie]

Wow didn't realise those prices are same as normal fixed line.
Obviously I cannot go that route as I have adsl. Am I right?

if fibre is in your area that would be an option if not LTE or 3G - they probably trying to figure out what to offer you rather then fixing the cable

 

[Rickster]

Contact the NCC, they helped me.