Openserve fibre symmetrical for all... except me?

[Mobus]

1. Clientzone says i now have a 10 / 10 mbps line.
2. Afrihost's (as well as other isp's) site seems to offer symmetrical lines on openserve now as standard
3. A friend of mine has had his openserve fibre for a while with afrihost. He got the lockdown double up promo to 20 / 10 which dropped to 10 / 10 mbps in august.

Now, why am I still stuck at 10/5mbps (speed tested)?

I signed up mid july and never got the double up promo. Could that be the reason that my line speed was never adjusted by some script because of the timing when I signed up?

Help will be appreciated @AfriNatic

 

[AfriNatic]

1. Clientzone says i now have a 10 / 10 mbps line.
2. Afrihost's (as well as other isp's) site seems to offer symmetrical lines on openserve now as standard
3. A friend of mine has had his openserve fibre for a while with afrihost. He got the lockdown double up promo to 20 / 10 which dropped to 10 / 10 mbps in august.

Now, why am I still stuck at 10/5mbps (speed tested)?

I signed up mid july and never got the double up promo. Could that be the reason that my line speed was never adjusted by some script because of the timing when I signed up?

Help will be appreciated @AfriNatic

I might just need to recreate the port for you to be on the updated profile.

Drop me your clientzone email or b number so we can try that.

 

[Mobus]

Thanks @AfriNatic

Sorted 10 / 10

 

[RZB]

No one at telkom knows about this symmetrical speed upgrades. My line is still running as an asymmetrical line.
Is there any Telkom representative on mybroadband?

 

[AfriNatic]

No one at telkom knows about this symmetrical speed upgrades. My line is still running as an asymmetrical line.
Is there any Telkom representative on mybroadband?

You can ask someone from Telkom to recreate the port. That is usually the fix for clients still stick on the old profiles otherwise they would need to submit a regrade order and then recreate the port to fix it.

 

[Mobus]

No one at telkom knows about this symmetrical speed upgrades. My line is still running as an asymmetrical line.
Is there any Telkom representative on mybroadband?

A friend of mine is with telkom. He got the free covid upgrade to 20/10 from his 10/5 line. He was expecting to be downgraded back to 10/5 or maybe 10/10 with the symmetrical offering since 1Aug. Lucky for him, he is still on 20/10.

 

[Mobus]

No one at telkom knows about this symmetrical speed upgrades. My line is still running as an asymmetrical line.
Is there any Telkom representative on mybroadband?

Ps. refer them to their own website. Almost all the fibre home products now state symmetrical speeds.