Openserve is forcing me to use Telkom

killerbyte

Expert Member
Joined
May 10, 2007
Messages
1,425
I bet that if you as a home owner ask the HOA to see the contract signed with Telkom they won't let you.
Client of mine wanted to get to get Afrihost as a fibre ISP in Silverlakes Estate. Once told she could only get Telkom she asked the HOA to see the contract. They have refused her countless times saying its confidential, which is BS in my opinion since the HOA represents the owners.
 

isie

Honorary Master
Joined
Jan 16, 2010
Messages
10,766
I bet that if you as a home owner ask the HOA to see the contract signed with Telkom they won't let you.
Client of mine wanted to get to get Afrihost as a fibre ISP in Silverlakes Estate. Once told she could only get Telkom she asked the HOA to see the contract. They have refused her countless times saying its confidential, which is BS in my opinion since the HOA represents the owners.
The HOA are the owners - the Directors or Trustees (depending on what they choose to call them) represent the owners,.
And yes is BS to claim any documentation is confidential. As an owner she has every right to see it - maybe she can lodge a claim with CSOS
 

supersunbird

Honorary Master
Joined
Oct 1, 2005
Messages
48,329
Open Serve and Telkom are the same entity just different branding divisions. It is like complaining that PnP Supermarket has only PnP Clothing stores stock. That is their brand and shop, they can do as they chose. The issue here is not Competition Commission and Telkom/Open Serve but with the Home Owners and their exclusive agreement.
So the point is Open Serve do the work and run the network under the Telkom brand, that all it is, 2 different departments so there is no need for a tender, if Open Serve outsource the work, then that is another conversation.
Are you even aware of Competition Commissions findings and deal with Telkom Ltd that resulted in OpenServe being born?
 

sutekj

Senior Member
Joined
Apr 28, 2008
Messages
622
Yes, it's the home owners association that signed an exclusive deal. Either gross negligence or corruption involved. I bet they'll be very secretive about who lobbied and signed for it.
 

sutekj

Senior Member
Joined
Apr 28, 2008
Messages
622
The homeowners association is getting angry at me because I've informed them of all my previous issue I've had with Telkom.

So I'd advise anyone who want to avoid Telkom not move into Bougain Villas in Century City.
 

genetic

Honorary Master
Joined
Apr 26, 2008
Messages
28,645
Yes, it's the home owners association that signed an exclusive deal. Either gross negligence or corruption involved. I bet they'll be very secretive about who lobbied and signed for it.
It's not corruption. It's common in the industry, and the association can choose who they please on their private property.
 

sutekj

Senior Member
Joined
Apr 28, 2008
Messages
622
It's not corruption. It's common in the industry, and the association can choose who they please on their private property.
They should warn prospective tenants though before having them sign lease agreements.

I don't understand why we can't be on Century City Connect, like all the other complexes in the area.
 

isie

Honorary Master
Joined
Jan 16, 2010
Messages
10,766
The homeowners association is getting angry at me because I've informed them of all my previous issue I've had with Telkom.

So I'd advise anyone who want to avoid Telkom not move into Bougain Villas in Century City.
Are you an owner or a tenant?
 

sutekj

Senior Member
Joined
Apr 28, 2008
Messages
622
Telkom on openserve fibre is actually pretty good. fast and stable. Give them a try
I will never use Telkom if I can avoid it. I've had way too many problems with them. I hate them. They've cost me several thousand Rands on several separate occasions. They've probably cost me a promotion as well.

I also hate their dumb call center operators. They act like they will try to help you, but really they are just wasting your time.
 

isie

Honorary Master
Joined
Jan 16, 2010
Messages
10,766
I will never use Telkom if I can avoid it. I've had way too many problems with them. I hate them. They've cost me several thousand Rands on several separate occasions. They've probably cost me a promotion as well.

I also hate their dumb call center operators. They act like they will try to help you, but really they are just wasting your time.
Depends on luck with them TBH - I have had pretty decent service - and for my folks they were the best option

Pointless to even try and convince you - with a bad experience like you described no one will want to deal with them,
 

beans100

Honorary Master
Joined
Jul 30, 2010
Messages
10,570
Well an Estate is a private area so the rules of the estate is clearly stated everywhere. The HOA which is the residence agreed to this.... If people don't like it then get involved and go to HOA meetings. Being an estate there are quite a few players that would have loved to install fibre so yeah the fact that they allowed Openserve and Telkom ISP and an exclusive they can only blame themselves.
Estate or not, they're dictating what you can and can't use. Tomorrow they might even tell you that you may not visit porn sites, while you live in the estate.
Wonder if they have a list of car brands that's you're allowed to use, while driving to your house, on the estate?
 
Top