Hi all,
Has anybody worked with a situation where OpenServe is the ISP?
I always thought they were only the network provider. See below (from the OpenServe app, after I scanned the ONT's serial number):
Background: I'm helping out a bit with family. They're medical practitioners and they're moving their consulting rooms. This means that their equipment, PCs, fibre and phone systems also need to move.
Being in the medical profession they have little understanding of what is going on with the IT side, so I'm trying to help them figure it out. In their place they have a Mikrotik router running -- one of these:
This supplies their Wifi and is connected to the Huawei ONT. It is not marked and I have no idea who put it down there. They don't know the admin username&password either.
According to the family members, they used United Business Solutions to set up the fibre and the phone system (a VOIP PABX -- literally just connected via one LAN cable to the Mikrotik). According to the installer at United Business Solutions, they don't do the router - OpenServe sets that up.
But that's different from what I'm used to: OpenServe installs the fibre, and ONT, and leave the router to the ISP to set up and manage.
The bill from United Business Solutions lists a service charge that includes fibre.
Does OpenServe act as an ISP? Who can I contact to get access to the Mikrotik, or to even discuss moving the service?
Has anybody worked with a situation where OpenServe is the ISP?
I always thought they were only the network provider. See below (from the OpenServe app, after I scanned the ONT's serial number):
Background: I'm helping out a bit with family. They're medical practitioners and they're moving their consulting rooms. This means that their equipment, PCs, fibre and phone systems also need to move.
Being in the medical profession they have little understanding of what is going on with the IT side, so I'm trying to help them figure it out. In their place they have a Mikrotik router running -- one of these:
This supplies their Wifi and is connected to the Huawei ONT. It is not marked and I have no idea who put it down there. They don't know the admin username&password either.
According to the family members, they used United Business Solutions to set up the fibre and the phone system (a VOIP PABX -- literally just connected via one LAN cable to the Mikrotik). According to the installer at United Business Solutions, they don't do the router - OpenServe sets that up.
But that's different from what I'm used to: OpenServe installs the fibre, and ONT, and leave the router to the ISP to set up and manage.
The bill from United Business Solutions lists a service charge that includes fibre.
Does OpenServe act as an ISP? Who can I contact to get access to the Mikrotik, or to even discuss moving the service?