Ref : 71230984
Apologies if this is posted in the wrong thread.
I am posting here with the hope that the above can be of assistance in escalating this tomfoolery. It is for an Openserve home fibre line.
I reside in Durban with a fibre line account , and Telkom has fraudulently added another user in Cape Town onto my billing account from 2022, without my consent. It is an error on Telkoms part, and they need to reverse the Cape Town charges from 2022 until present.
I have not authorized any additional charges to my account.
My emails, phone calls and visit to the Telkom stores have yielded results as they fail to accept the error.
They have rejected my case stating that :
*I did not send an affidavit - which I did do to [email protected] on numerous occasions.
.
* They say there is usage on both the Durban and Cape Town fibre line, hence the case rejection. This is obvious, because the user in Cape Town is enjoying free fibre at my expense, due to them being included on my billing account.
All that i ask is for Telkom to accept the administrative error by billing the Cape Town fibre line into my billing account.
I also require them to reverse the Cape Town fibre line charges from my billing amount from 2022 until present, and to present me with a correct statement of account with only my Durban charges reflecting on the statement of account.
I will remit it immediately once this is received from Telkom.
If anyone can assist, if they have a contact in Telkom, i will be ever so grateful.
Apologies if this is posted in the wrong thread.
I am posting here with the hope that the above can be of assistance in escalating this tomfoolery. It is for an Openserve home fibre line.
I reside in Durban with a fibre line account , and Telkom has fraudulently added another user in Cape Town onto my billing account from 2022, without my consent. It is an error on Telkoms part, and they need to reverse the Cape Town charges from 2022 until present.
I have not authorized any additional charges to my account.
My emails, phone calls and visit to the Telkom stores have yielded results as they fail to accept the error.
They have rejected my case stating that :
*I did not send an affidavit - which I did do to [email protected] on numerous occasions.
.
* They say there is usage on both the Durban and Cape Town fibre line, hence the case rejection. This is obvious, because the user in Cape Town is enjoying free fibre at my expense, due to them being included on my billing account.
All that i ask is for Telkom to accept the administrative error by billing the Cape Town fibre line into my billing account.
I also require them to reverse the Cape Town fibre line charges from my billing amount from 2022 until present, and to present me with a correct statement of account with only my Durban charges reflecting on the statement of account.
I will remit it immediately once this is received from Telkom.
If anyone can assist, if they have a contact in Telkom, i will be ever so grateful.
