Openweb Control Panel is crap!

D

deweyzeph

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So I just signed up for Openweb Gold this month and was allocated an ADSL account using the dslheaven realm. The thing is, there's no way in the Openweb Control panel to see what your usage stats are, nor is there anyway to see what your account details are, except for what your username is. Nor is there anyway to update your credit card details. What a joke.

Having moved over from Afrihost, who must have one of the slickest ADSL control panels out there, I am really disappointed.
 
Openweb does not log usage stats on uncapped because they feel this goes against the spirit of what uncapped is.

If you buy adsl based on a companies control panel, go to mweb. They have pretty little pictures that you can colour in.

Openweb offers fast ADSL, without getting stupid warning letters from them if you download 10mb more than what their boss thinks is normal.

Stop badmouthing Openweb, and start seeing the good they are actually doing.

deweyzeph said:
So I just signed up for Openweb Gold this month and was allocated an ADSL account using the dslheaven realm. The thing is, there's no way in the Openweb Control panel to see what your usage stats are, nor is there anyway to see what your account details are, except for what your username is. Nor is there anyway to update your credit card details. What a joke.

Having moved over from Afrihost, who must have one of the slickest ADSL control panels out there, I am really disappointed.
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deweyzeph said:
Be that as it may, it's no excuse for not building a decent control panel.
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yea, afrihost really does have an awesome web control panel. Its a breeze to sign up and discontinue various products and zero billing mistakes so far
 
I have no interest in conversing with you. What I do care about is if you create silly threads, such as this one, because you like pretty pictures in your control panel.

I am sure Openweb is too busy negotiating good rates: http://mybroadband.co.za/news/adsl/44851-uncapped-adsl-starting-at-r109-per-month.html to care about adding stock icons to their CP.

I for one like the simplicity of their CP. And if I have any queries, I dont have to use some automated ticketing system. I get a reply from the CEO or senior management, not some snotty 1st year MCSE student that is yet to discover what the definition of ADSL is.




deweyzeph said:
That's a well-reasoned argument, well done. Clearly trying to converse with fanboois like you is a waste of time.
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ijack said:
I have no interest in conversing with you. What I do care about is if you create silly threads, such as this one, because you like pretty pictures in your control panel.

I am sure Openweb is too busy negotiating good rates: http://mybroadband.co.za/news/adsl/44851-uncapped-adsl-starting-at-r109-per-month.html to care about adding stock icons to their CP.

I for one like the simplicity of their CP. And if I have any queries, I dont have to use some automated ticketing system. I get a reply from the CEO or senior management, not some snotty 1st year MCSE student that is yet to discover what the definition of ADSL is.
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Oh snap! +1
 
Seriously guys, it's an ISP - their CP is not up to scratch and they should have a ticketing system to let you know your tickets have at least been received.

This fanboyism is not constructive at all. This is 2012 and having a half functioning CP and no tracking for ticket's is unacceptable. So what if they are small? Growth and progress is a GOOD thing, improving their CP would be a GOOD thing. Even using WHMCS ($18.95 a month) would be a big improvement, without ADSL tracking.
 
blunt said:
Seriously guys, it's an ISP - their CP is not up to scratch and they should have a ticketing system to let you know your tickets have at least been received.

This fanboyism is not constructive at all. This is 2012 and having a half functioning CP and no tracking for ticket's is unacceptable. So what if they are small? Growth and progress is a GOOD thing, improving their CP would be a GOOD thing. Even using WHMCS ($18.95 a month) would be a big improvement, without ADSL tracking.
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Ok taking what you said seriously I went to the CP to not be an uninformed ass. (I say uninformed because I haven't used the CP in +- a years time. Yes I do agree that there could be a bit more functionality added, looks I don't mind. But after saying all these things I still do not care about the CP cause I don't use it. I would've wanted a ticket system if I ever had issues from Openweb but since I don't it doesn't really affect me.

Just my 2 cents.

Let the "calling me a fanboy" commence.
 
No need to call you a fanboy with a decent response like that nu11 :-)

Looks isn't an issue for me either, but the basic functionality that one expects an ISP to have is not unreasonable. I have had to deal with support quite a few times and I've mentioned before in another post that my emails were "not received" even though my mail server logs say they went directly to OpenWebs mailserver without any bounce.

It's easy to claim a 3 hour support turnaround time when you simply claim that ones that arent answered in 3 hours must have not been received (I was told that I must send another query if I don't get an answer in 3 hours). Zero accountability. That's nothing to be proud of, and it's got nothing to do with them cutting costs as there are a ton of free support ticket systems and if they can't afford $18.95 a month for WHMCS then the company is definitely in trouble.
 
blunt said:
No need to call you a fanboy with a decent response like that nu11 :-)
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Haha thanks

blunt said:
Looks isn't an issue for me either, but the basic functionality that one expects an ISP to have is not unreasonable. I have had to deal with support quite a few times and I've mentioned before in another post that my emails were "not received" even though my mail server logs say they went directly to OpenWebs mailserver without any bounce.

It's easy to claim a 3 hour support turnaround time when you simply claim that ones that arent answered in 3 hours must have not been received (I was told that I must send another query if I don't get an answer in 3 hours). Zero accountability. That's nothing to be proud of, and it's got nothing to do with them cutting costs as there are a ton of free support ticket systems and if they can't afford $18.95 a month for WHMCS then the company is definitely in trouble.
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I truly agree that this is a major issue when you have to deal with support and there is zero accountability. I use my account at home but if I was running a business I'd be very much concerned about the whole support process (Obviously if I was having trouble with my account). Hopefully Keoma is looking at adding a ticket system for the paranoid/concerned users. (I only mention paranoid cause I am usually one of those type of customers) XD
 
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