OpenWeb New Chapter

W

WoW

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It is positive to read that Openweb has an attitude to learn from its mistakes to ensure customer confidence grows and new customers do not have the same hassles. This methodology has been carried out by some of the greatest companies and provides an organisation the opportunity to understand its customers opposed to carrying out the same old processes due to customers not voicing their complaints.

It is really sad to see that OpenWeb is in the spotlight for bad service. We all try our utmost best to provide fast and efficient support. Clearly, our best in this case is not good enough, so we will be re-evaluating all our processes, and implement the knowledge gained into our new system which will be launching soon.

I would also like to remind folks that we do offer email support via:

[email protected]
 
I, for one, will move back to them if the feedback is good. Here's hoping.
 
TheRidDlerX said:
Well i just got through to them and and got some cool answers to a few questions - so not bad!
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One can expect the sales agent to communicate the T&Cs now, clearly informing the customer that it is not in their best interest to pay R1300 for 3 days service.

Does Openweb record their conversations?
 
It also help if the customer knows what he is doing and doesn't try to blame everyone else for his own mistakes. Some people should not be allowed near computers, never mind on the internet. My parents always raised me with the honesty to admit my own mistakes.

But, yes... it is good to see OpenWeb going as far as necessary to do their bit.
 
Garyvdh said:
It also help if the customer knows what he is doing and doesn't try to blame everyone else for his own mistakes. Some people should not be allowed near computers, never mind on the internet. My parents always raised me with the honesty to admit my own mistakes.

But, yes... it is good to see OpenWeb going as far as necessary to do their bit.
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couldn't agree with you more, first time i signed up with openweb (just a 5GB account) i saw that they said activation is from now, till end of the month, or i have to wait until the first, so i just bought a 1GB account for those 2/3 days...

as with everything in life - READ BEFORE YOU BUY !!!

can we now move on.... this "war" with openweb is getting a bit old...:p
 
Well I was thinking of moving to OpenWeb but have been put off by recent bad feedback, it's good to see this thread and I hope things get better...
 
No problems here. Pay your stupid-tax and use Mweb...

I'm keen for their new accounts/pricing model. Is that coming out this month?
 
Budza said:
No problems here. Pay your stupid-tax and use Mweb...

I'm keen for their new accounts/pricing model. Is that coming out this month?
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I think so. I saw on his Twitter feed that he had been working on the products. They did release an uncapped 384K product towards the end of last month.
 
TheRidDlerX said:
There a definate price out on that? Still reflecting as [Approximately] on the website.
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Not sure on that... but the R1299.00 for the Uncapped Express is also still a "beta" product but I have been using it for three months now.
 
Garyvdh said:
It also help if the customer knows what he is doing and doesn't try to blame everyone else for his own mistakes. Some people should not be allowed near computers, never mind on the internet. My parents always raised me with the honesty to admit my own mistakes.

But, yes... it is good to see OpenWeb going as far as necessary to do their bit.
Click to expand...

Agreement.

And as for people saying that R1299 for SIX days of uncapped fastest internet is ridiculous, they need to catch a wake-up and come back to reality.
 
I am sure I read something in this thread just now, regarding possible 384k uncapped for R399?
 
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