OpenWeb threads getting locked

Bona Botse

Bona Botse

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I don't understand this. Complaint threads about other providers are allowed to die their natural deaths, whereas threads about OpenWeb's are getting locked lately.

The reasoning seems to be that the discussion should carry on in the feedback thread. Is this not special treatment?

I'm also quite certain that if former OW subscribers shared our experiences in the feedback thread we would quickly be labelled trolls and instigators. It just seems like negative feedback on OW is being suppressed.

Is it just my imagination?
 
efitol said:
I don't understand this. Complaint threads about other providers are allowed to die their natural deaths, whereas threads about OpenWeb's are getting locked lately.

The reasoning seems to be that the discussion should carry on in the feedback thread. Is this not special treatment?

I'm also quite certain that if former OW subscribers shared our experiences in the feedback thread we would quickly be labelled trolls and instigators. It just seems like negative feedback on OW is being suppressed.

Is it just my imagination?
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Openweb is slowly slipping their service is terrible and shaping is starting to effect me heavily and I am on the Gold Unshaped Uncapped account. They use to have great service but not sure whats up lately, they only have 2 backbones available but the IS one is the best performing one and that says allot.

What made them stand out of the bunch is not valid anymore and they are just becoming another terrible re seller.
 
Small ISP's who have brought great change to the industry purely with a personalized service are now big players with much changed values. I experienced it myself and I still see it daily on these forums where ISP's will put some time into your issues but when the tough gets going, show you the door with a smile on their faces. I get that business is business though, and before the cancellation has been processed (1 calendar month, which sometimes turns into two months technically), 50-100 others would of joined the ranks but I think much is forgotten in terms of roots.

As an e.g. representative saying that 10 Staff hours( Which was probably done by several staff members combined over several days) have been spent on trying to sort out a clients problems. The only thing I can deduct from that, is that they are not willing to allocate that type of time to help out a paying customer in actually getting what they pay for. It's scaring me that its a scenario of a few hours or kthxbye.

So much has changed :erm:
 
been on OW Gold for 1 1/2 years now. No major problems except for seacom breakages.
 
efitol said:
I don't understand this. Complaint threads about other providers are allowed to die their natural deaths, whereas threads about OpenWeb's are getting locked lately.

The reasoning seems to be that the discussion should carry on in the feedback thread. Is this not special treatment?

I'm also quite certain that if former OW subscribers shared our experiences in the feedback thread we would quickly be labelled trolls and instigators. It just seems like negative feedback on OW is being suppressed.

Is it just my imagination?
Click to expand...

It's understandable. Openweb is a customer of MyBroadband (They buy ad space)

It is, however, a bad idea. Things like locking threads and giving customers arrogant and demeaning answers like Mr BEEP has done make people associate the company with those attributes. A companies personality goes a long way, and so does humility, respect and patience.

If I was still with Openweb I would cancel immediately out of principle.

And on another topic the whole gold on promotion is not the same product as "original gold" unless it states "original" is not common sense, it's misleading advertising.
 
An unusually high level of mod involvement in OW threads does appear to be present yes.
 
The_Librarian said:
:erm: spellchecker not working today? :p
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Shamed by The Librarian - Lol. I had a fresh can of "Conceans" this morning - It was delicious. I am just glad they are seeing to the conceans - Now get to the concerns next :)
 
Brieuse said:
been on OW Gold for 1 1/2 years now. No major problems except for seacom breakages.
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Same here. I understand that other people have issues and I don't deny that at all, but what I do strongly protest is when those people try to imply that all customers have the same experience. We don't. My Openweb account has been wonderful and aside from the odd hiccup I've had absolutely no complaints for more than a year now. However, when we point this out, we're labelled fanatics.

frailwings said:
If I was still with Openweb I would cancel immediately out of principle.
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I'm not going to go back to worrying about usage thresholds and worrying about abuse letters simply because a few people think MrBeep is arrogant. Openweb is the best in the country. They're the closest to true uncapped I can get.

What I have noticed, though, is that often people who had bad experiences with Openweb will go out of their way to talk down about them and dissuade other people from using them.
 
I've been an OW customer for about 2 years. Every 2-3 months my account becomes basically useless. I have to get hold of them, and their answer to the same problem every time is to give me some other random login details to use. They seem like old accounts that should have been closed but are still usable. It's bloody ridiculous. Fix whatever is slowing your network down. Multiple times someone else is also using 'my' account. I've almost had it. I keep threatening to move but finding the time to research a more consistent ISP is a difficulty. I have a proper "Gold" uncapped 4MB account that gets me 2.6mbps if I'm lucky.
 
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efitol said:
Is it just my imagination?
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What's this behemoth about?

I get what you're saying but from the viewpoint of an openweb rep trying to keep abreast of problems having one thread makes a certain amount of sense, doesn't it?
 
bwana said:
What's this behemoth about?

I get what you're saying but from the viewpoint of an openweb rep trying to keep abreast of problems having one thread makes a certain amount of sense, doesn't it?
Click to expand...

30576785.jpg
 
bwana said:
What's this behemoth about?

I get what you're saying but from the viewpoint of an openweb rep trying to keep abreast of problems having one thread makes a certain amount of sense, doesn't it?
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Sure. Things tend to get drowned out in the big feedback thread though.
 
My opinion, as long as they are offering me close to true uncapped, I'm happy. I don't mind the occassional issues. If my line/downloads start slowing, I would def change. Been with them for almost 3years though.

Never been a secret that their service sucks...
 
HavocXphere said:
Sure. Things tend to get drowned out in the big feedback thread though.
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True. Perhaps threads could be merged into the big thread after the problem has been addressed?
 
Have noticed this too, seems the mybroadband moderators are in the pocket of mrbeep. I don't like this - kinda feels like a bit of the user freedom to express their issues are now taken away. Also the choice of words used my mrbeep in some posts I don't agree with
 
bwana said:
What's this behemoth about?

I get what you're saying but from the viewpoint of an openweb rep trying to keep abreast of problems having one thread makes a certain amount of sense, doesn't it?
Click to expand...

This. MrBeep has always been transparent about this, so I don't know why some people feel the need to make this out as Openweb having ulterior motives or anything. He's always said there already is a feedback thread you can use. For an ISP rep it's a lot easier to keep up with a single thread than to scour the forums for multiple threads.

Everything you say in other threads can also be said in the general feedback thread, so it's not like your right to free speech is being impeded, is it?
 
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