Openweb Uncapped Feedback

[Zewp]

Hmm, I guess you've probably got a point that that's the way it is with most ISPs. I just find it very disappointing that our country's internet is in a state where we have to consider ourselves lucky if it actually works like it should for once.

 

[killadoob]

Yes, but the problem is, you also see the same people having recurring issues week after week. That certainly doesn't bode well, and the fact that various users with the same configurations and problems experience the same problems.

It would be okay if people periodically experienced issues, but it's more like people experience issues, with little periodical times of their products working well. In my experience, I'm more often than not, not satisfied with my product, and count myself lucky the day it works at a passable level.

Bru have a look at this thread, most of the posts in the last say 20 pages are all from the same people. So let's say there is 20 people at the moment with issues, how many are there with no issues? You act like there are hundreds of people with issues.

Bare in mind there is more to adsl than an isp, not to mention mrbeep has 5 backbones to chop and change with so if you expect all those backbones to run perfectly on such a diverse group of people you are delusional

 

[tp3to]

It all started when I got 5-8kbs after 8 the morning till 5 pm weekdays on a 1mbs account.

Keomas response to this was that shaping is regulated how busy the network is, but this is bs since its always between 8 and 5 and its not like I'm being shaped 50% off my speed. Going down till 8kbs is a 92% reduction in speed!

I am also tired that the only fix keoma has for any problem is to put you on a different backbone. But what if I want to stay on the IS backbone? Well i was given no solution to this problem. I think also that most of you will agree that an account that only let's you use your full line speed after work hours is a after hours account and not a uncapped package that is advertised on the web page.

The other problem I have is that if there is a problem its always a telkom fault. Because of the history we had with telkom we accept that as the truth. But when has openweb ever once taken responsibility for a problem? I am not implying that Keoma is lying to us but I think that we deserve a bit more explanation to what the problem was then just accusing another company of wrong doing.

So am asking you guys, are you really happy with openweb? Do you really think that the odd hundred rands extra you pay for gold is really worth it since you have to change backbones just to get your connection working again?

But yeah this will be my last rant here on a openwebs thread since I'm moving to mweb at the end of this month. I've also used a trial mweb account this week and its been working splendidly. Got the same latency on gaming servers I had with openweb and I can actually use my internet connection during the day.

Also

When you change backbones I've notice that you sometimes get someone else's account. I changed once from a VB account to a IS account and the IS account I received already downloaded about 60gb worth of data that month. It even had the name of the person in the account details.

 

[Zewp]

Bare in mind there is more to adsl than an isp, not to mention mrbeep has 5 backbones to chop and change with so if you expect all those backbones to run perfectly on such a diverse group of people you are delusional

But the problem is, you get moved to another backbone, it works perfectly for a few hours, and then the performance degrades until you're left with more or less the same issues you were facing on the old backbone. I've never had an account on any backbone that worked well for more than a few days.

 

[Lycanthrope]

But the problem is, you get moved to another backbone, it works perfectly for a few hours, and then the performance degrades until you're left with more or less the same issues you were facing on the old backbone. I've never had an account on any backbone that worked well for more than a few days.

In my case, I first signed up with OpenWeb at the beginning of last year on 384 Gold. I was on the Vodacom Business backbone and never had an issue. When I upgraded to 4Mb Gold, still on Vodacom, the issues started. I'd get maybe 1Mbps if I was lucky, connectivity was erratic and Skype (the #1 thing I use constantly) went to Hell. I really didn't want to switch to IS because of horror stories and because in the few hours on occasion where I did use it to test, Skype was choppy. Eventually I was put on the Altech backbone which, for one entire month, was perfect. Then that went to Hell and started doing exactly what the Vodacom one did.

I decided **** that and signed up with MWEB to see what it was like, and if I could get some stability. Frankly, it was worse. Where Skype was perfect (AT LAST) EVERYTHING else went to Hell. I couldn't stream videos (even YouTube) any more without it buffering every five seconds. Steam downloads went at 100kB/s if I was lucky and even browsing was slow. I cancelled three days into it. Thought I'd basically wasted R1,000 (yay MWEB's one-month-in-advance billing). Fortunately one of my errant rants was spotted by Will@MWEB and he got me my refund so MEGA kudos to him.

I decided to stick with OpenWeb and went back to Altech. I still had issues, so around and around I went on basically every backbone until Keoma convinced me to try an IS account. I was hesitant at first but decided what the hey and caved.

At first I had issues, I realised that during the day everything was really, really slow and Steam downloaded at 250-odd kB/s and that bugged me since, I don't download things often but when I do, I really would prefer my line-speed. I e-mailed Keoma, he told me he'd try resetting my port. And, amazingly, everything was perfect.

I don't think I've nagged him for a port reset in three or so weeks but basically for me, when it slows to Hell, that's all it takes, unless there's a fault, and that generally resolves itself in three or so hours.

As loathe as I am to say it, I'm very, very happy with IS. As I said in an earlier post, video streaming during the day is shaped, not to the point of constantly buffering but it's noticeable. However, everything else is perfect so I really am not going to complain.

My point is just that some backbones will work for you and others won't. Perhaps none will work for you, that's also possible. But the problem isn't at the ISP end, it's very much a Telkom one. Contention ratios on uncapped products aren't as ideal as capped products so unless you have the money for top-of-the-range uncapped (R1,500-R2,500) you're stuck with it, really.

I'm fortunate that I found a backbone that, at least for now, works perfectly fine for me since I'm guessing that I'm not in a highly contended area (for IS, at least) so, I guess that helps. I have no idea

Also, I don't know if you're on the standard package or the gold one but as far as uncapped in ZA goes, OpenWeb's gold accounts are as good as consumer-grade uncapped will be for a long while yet. And I'm sure that if there were better options, OpenWeb would've afforded them to us, any ISP would've.

 

[Chevron]

But the problem is, you get moved to another backbone, it works perfectly for a few hours, and then the performance degrades until you're left with more or less the same issues you were facing on the old backbone. I've never had an account on any backbone that worked well for more than a few days.

I hope you are on GOLD PLUS and not just normal GOLD.

 

[killadoob]

But the problem is, you get moved to another backbone, it works perfectly for a few hours, and then the performance degrades until you're left with more or less the same issues you were facing on the old backbone. I've never had an account on any backbone that worked well for more than a few days.

Well not everyone will have a good experience dude, for me the experience has been amazing. started with altech no good, mr beep moved me to is, no good moved me to VB and now i am in love with my line again. Support is amazing and the uncapped account is insane as well. I don't even know how much i have downloaded this month but goodness me it must be a serious amount. The wonderful thing is you cannot check nor does openweb give a shyte . No emails asking for you to slow down, no EUP or UAP it's been so long i cannot even remember what that was called haha. Fair usage BS

 

[Qrox]

I've been with openweb for about a year give or take a month, and the longest that I can remember that I've gone without a problem is about 3 weeks. I've been on every backbone there is and have had my ports reset so many times that I've lost count of them.

When I listen to how my friends on Mweb are doing with their accounts, I can clearly see that between 4 friends on Mweb they have had less problems with their accounts put together that I get in an average month. Since I moved over to 1mbs its just gotten worse and worse. Sorry openweb, but there is just too much self maintenance here for me to be happy staying here.

 

[PearlJam]

Does it mean the guys on the std adsl should just consider themselves lucky if there are any speed at all? What is Gold plus?

Support is extremely good, but I don't want to have to mail frequently to get a port reset. Gold was marketed as being better than standard. My wife works from home and I get calls daily that she can't do anything. She unfortunately don't know enough to be able to troubleshoot it herself to determine where the fault is.

 

[killadoob]

Qrox if you are not enjoying it and it is not working for then you should leave and go find something that will work bud. My experience with mweb was horrid towards the end and what did i do? Cancelled and found a better solution.

 

[Chevron]

Does it mean the guys on the std adsl should just consider themselves lucky if there are any speed at all?

Support is extremely good, but I don't want to have to mail frequently to get a port reset. Gold was marketed as being better than standard. My wife works from home and I get calls daily that she can't do anything. She unfortunately don't know enough to be able to troubleshoot it herself to determine where the fault is.

Are you on 1Meg?

I think Keoma made a mistake having two separate 1meg gold accounts when it's obvious the cheaper one is really a 512 account.

 

[killadoob]

Are you on 1Meg?

I think Keoma made a mistake having two separate 1meg gold accounts when it's obvious the cheaper one is really a 512 account.

Well the mistake was simply that he is advertising a 1 meg service that runs at 512, so surely that is not the right way to go about?

 

[PearlJam]

Are you on 1Meg?

I think Keoma made a mistake having two separate 1meg gold accounts when it's obvious the cheaper one is really a 512 account.

I am on the 4mb package. This weekend so far has been good. The crunch will be tomorrow and the week

 

[Chevron]

Well the mistake was simply that he is advertising a 1 meg service that runs at 512, so surely that is not the right way to go about?

I think it is a 512 account with bursting allowed to 1meg so they could compete with MWEB. Hence why we now have GOLD PLUS for 1meg.

The reason I am here on openweb is because MWEB screwed me over. I hope keoma doesn't try to compete on price. That's not what we need now. We need quality.

 

[tp3to]

I think it is a 512 account with bursting allowed to 1meg so they could compete with MWEB. Hence why we now have GOLD PLUS for 1meg.
.

That is false

I was on 512kbs for a day or two and I can tell you now that it is NOT 512kbs with bursts to 1mbs.

If you are capable of downloading at 100kbs at a constant rate then you are on a full speed 1mbs account. That is what I had till that horrid shaping came into place during work hours.

The main reason I believe it shows on the website 1mbs/512kbs is to show "uninformed" people that if they had 512kbs or still have 512kbs they should take that package(since not all places can get up to 1mbs).

I was lucky enough that keoma gave me 1mbs uncapped at R299 pm, the same price mweb and afrihost is offering. That is the reason I'm not gonna fork out 100 rand more each month just to be on gold. I will rather take my chances at mweb.

 

[Chevron]

That is false

I was on 512kbs for a day or two and I can tell you now that it is NOT 512kbs with bursts to 1mbs.

If you are capable of downloading at 100kbs at a constant rate then you are on a full speed 1mbs account. That is what I had till that horrid shaping came into place during work hours.

The main reason I believe it shows on the website 1mbs/512kbs is to show "uninformed" people that if they had 512kbs or still have 512kbs they should take that package(since not all places can get up to 1mbs).

I was lucky enough that keoma gave me 1mbs uncapped at R299 pm, the same price mweb and afrihost is offering. That is the reason I'm not gonna fork out 100 rand more each month just to be on gold. I will rather take my chances at mweb.

Then you will be in for a shock. MWEB has gone to **** since they installed their new shaper. Afrihost has always had poor uncapped. You get throttled after reaching certain thresholds.

You act like R100 extra is such a big thing. It's two McFeast meals at mcdonalds for Odin's sake.

Good luck though. Will see you back in 2 months. Remember MWEB needs one month notice to cancel.

 

[Zenbaas]

Then you will be in for a shock. MWEB has gone to **** since they installed their new shaper. Afrihost has always had poor uncapped. You get throttled after reaching certain thresholds.

You act like R100 extra is such a big thing. It's two McFeast meals at mcdonalds for Odin's sake.

Good luck though. Will see you back in 2 months. Remember MWEB needs one month notice to cancel.

FWIW I think everyone does.

 

[jackshiels]

Hey guys,

I just need a word of advice here. I am currently on the 1024 standard promotion, but I see that there is now a gold 1024 for just R130 more. If I download 40-50gb a month will gold really make a difference? What is the throttling like on gold compared to standard (when does it kick in)?

Thanks

 

[froot]

Hey guys,

I just need a word of advice here. I am currently on the 1024 standard promotion, but I see that there is now a gold 1024 for just R130 more. If I download 40-50gb a month will gold really make a difference? What is the throttling like on gold compared to standard (when does it kick in)?

Thanks

There is no limit on gold, so the "throttling" effect seen on lite and standard does not apply.

If you only download 40-50GB a month then std is fine, assuming you don't do it in 5 days.
But I jumped up and went for gold simply because the network is so much better.

 

[Rohan]

The weekend has been great for gaming and a few downloads. However today my account is badly shaped. Getting 20kb/s (Im on gold 4m) on some http driver downloads using a download manager. Anyone else having problems? Sites are also slow to open and sometimes don't open at all.