Operations Project Coordinator

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Operations Project Coordinator Job Details - Click Here

Midrand, South Africa CipherWave
CipherWave, a Johannesburg based Cloud and Internet Service Provider is looking to hire an Operations Project Coordinator.
The Operations Project Coordinator will be working in the Operations department reporting to the Operations Manager.
The incumbent will be responsible to ensure that:

• All customer projects and implementations are delivered within the committed time frames while ensuring profitability of the project.
• Oversee, facilitate and drive all the necessary end-to-end requirements in terms of successful project implementation (from project planning, to implementation, to service and project delivery).
• Manage communication internally and externally to ensure the customer as well as the relevant CipherWave team members are up to date with the progress on the projects.
• The smooth and timeous running of all department projects, adherence and maintenance of procedures.
• Data capturing.

KEY PERFORMANCE AREAS

• Order Implementation.
• Inventory Management.
• Procurement.
• Supplier Management.
• Operations Process Management.
• Cancellations Management.
• Operational efficiency and excellence.

KEY ROLES AND RESPONSIBILITIES
Operations:

• Order processing, placement and expediting.
• Supplier relationship building and management (SLA).
• Escalation management within the business wherever necessary.
• Document Integrity checks as supplied by other departments.
• Product understanding.
• Support of other departments and effective representation of the Operations department within the entire work environment.
• Assist with the management, storage and safe keeping of all inventory.

Projects:

• Managing projects through the entire life cycle in respect of cost, time and requirements.
• Monitoring and securing project delivery according to timeframes committed to the customer.
• Pre-identification and resolution of project issues.
• Defining and follow up on agreed action plan with customer/ suppliers to achieve project goals.
• Collaboration with internal and external teams to ensure that the project is progressing in accordance with the delivery timeframes.
• Ensuring project documentation where necessary is updated frequently and in agreement with the customer.
• Maintaining frequent updates with all stakeholders.
• Communicating with sales or the technical team wherever necessary in the event of a change to the initial project scope.

Customer Liaison:

• Customer relationship building and management of customers’ expectations.
• Responding to customers’ technical questions by using internal resources, processes and tools.
• Maintaining frequent project updates with internal and external customers.
• Ensure the final project sign-off by the customer.

Admin:

• Ensuring the project billing is on time and in accordance with the Finance department billing cut-off dates.
• Internal departmental feedback and relationship building.

DESIRED SKILLS

• Computer Literate (Microsoft).
• Self-starter with specific attention to detail.
• Excellent admin and communication skills.
• Ability to work under pressure.
• Time management with an ability to work according to deadlines.
• Self-supervision as well as being able to work in a team environment.
• Self-motivated and customer orientated.

EXPERIENCE AND MINIMUM REQUIREMENTS

• At least 2 years’ experience in Operations/ Project Management/ Logistics.
• Own transport.
• Exposure to an ISP/ ICT/ Telecoms environment preferred.
• Customer interaction preferred.
• Sage X3 knowledge preferred.