Optic Fibre Cable Break

[mitchmagi]

Received the following message from Telkom:

"We were experiencing problems over the weekend as well as Monday the 3rd Nov. This was due to an optic fibre cable break on our SAT 2 cable in the Atlantic Ocean. Technicians have been dispatched to repair the break. Network traffic has been routed onto an alternate link."

Hopefully this explains the terrible speeds of late ...

 

[microfast]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by mitchmagi</i>
<i><font size="2"><font color="blue">Received the following message from Telkom:
Hopefully this explains the terrible speeds of late ...</font id="blue"></font id="size2"></i><hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Hi mitchmagi - thanks for this info ..

No Telkom this does not explain it for me.

My international speeds were OK but my local email to a local mail server was not OK at all -
how does your SAT2 fibre cable impact on access to my local mail server ???

Please could you explain this !!

 

[Karnaugh]

With pleasure..

Call Reference ID : STT000000003160
Failure Type : Network Failure

Problem Description : rrba-ip-esr-1 - Rosebank DSLAM

Time Down : 3 Nov 2003, 19:30:00

Time Up : 3 Nov 2003, 21:35:00

Impact : All DSL users on Rosebank DSLAM will have no service for +/- 5 minutes

Site : rrba-ip-esr-1

Services Affected : Rosebank DSLAM

Resolution Description : DSLAM MOVED


Cause of Failure : ESR configured incorrectly


Status : Resolved

___________________

Call Reference ID : STT000000003157

Failure Type : Network Failure

Problem Description : CEF

Time Down : 2 Nov 2003, 02:00:00

Time Up : 2 Nov 2003, 15:00:00

Impact : All customers may experience intermittent National and International browsing problems.

Site : Rosebank

Sites/Services Affected : Leased line customers and Dial-Up Users

Updates : 2 Nov 2003, 09:11:08 japip
Tier 1&2 specialists attending. All customers will randomly experience no connectivity during the period in which the technicians will rectify the browsing problem.

2 Nov 2003, 10:40:11 japip
Tier 1&2 specialists are still busy attending.

2 Nov 2003, 11:34:51 japip
Customers in Pretoria area will experience connectivity problems due to router failure. A technician has been dispatched.


2 Nov 2003, 13:56:17 japip
Link is up we are monitoring.


Resolution Description : CEF restored, faulty hardware module replaced


Cause of Failure : CEF failure


Status : Resolved


<hr noshade size="1">iActive internet services
http://www.iactive.co.za

 

[kaspaas]

Will Telkom compensate us for the reduced service?

 

[microfast]

Hi Karnaugh,

Thanks for the detailed report, no mention of the SAT2 problem,
Also seems like 3rd Nov. had only a 5 minute problem after hours,
but email retrieval problem occurred during morning on Monday - nothing to correlate this problem.

All the more reason that I want to become completely Telkom free.

thx again

 

[neobyte]

Is there anyway we can obtain access to these reports?

Or at least have them published on the net, or maybe even get them via email?

 

[Solar]

And what's this about "browsing" problems. This is the main problem with telkom.. they see us all as a bunch of monkeys using ADSL to "browse the net, yo". As a start, call it NETWORK problems: sending email isn't "browsing" the net.. I can't remember when last i "browsed around" on the net. I go to a web site... I send email.. I make tcp connections.. I don't BROWSE. They can at least get some qualified person to write up their tech reports.

 

[Karnaugh]

browsing problems usualy reffer to the network behind the transparent proxies for browsing. Usualy packet loss to DNS gives most obvious problems with browsing. That and the fact that the first report is "Eur, our webpages is not showing quickly"

<hr noshade size="1">iActive internet services
http://www.iactive.co.za