Has anyone else had issues with these guys, I bought a couple of phones from them in November and has issues with one of the units. They refused to collect so I had to send the phone back at my expense at the beginning of December.
Many emails later they finally respond out of the blue two weeks ago an offer a refund as they claim the handset has been discontinued.
Reluctantly I accepted and to date no refund despite multiple promises and even an email promising payment within 48 hours which should have been on the 15th January.
I called in when it did not happen on the 16th and I was promised proof of payment, still nothing.
What is the best way to handle this now as I am beginning to feel like I have been ripped off, looking at Hellopeter in hindsight does not paint a picture of confidence either as they had a terrible reputation there.
I suppose I can report the handset stolen as i have the original receipt
Many emails later they finally respond out of the blue two weeks ago an offer a refund as they claim the handset has been discontinued.
Reluctantly I accepted and to date no refund despite multiple promises and even an email promising payment within 48 hours which should have been on the 15th January.
I called in when it did not happen on the 16th and I was promised proof of payment, still nothing.
What is the best way to handle this now as I am beginning to feel like I have been ripped off, looking at Hellopeter in hindsight does not paint a picture of confidence either as they had a terrible reputation there.
I suppose I can report the handset stolen as i have the original receipt
