briantw
Well-Known Member
I like the Vodacom network, I really do. Their technology is ahead of everyone else's and the network is pretty reliable, to me anyway. Plus, although I've been on this forum for 8 years, I still like to give companies an opportunity to correct honest mistakes before outing them publicly. Their clueless call centre staff is another story, however.
I sent them this link:
https://www.vodacom.co.za/personal/myaccount/onceoffdatabundles?INITIAL_STATE=INITIAL_STATE
to show them that their data bundle calculations are off. For example, I almost purchased this Advanced MyGig 1.5 product, as it claims to offer 18c/MB rates. Do the math, though, and you'll find that it's actually more like 24c.
Even worse, their 20 GB offering claims to be at 2c/MB, even though, in reality, it's 18c/MB. Obviously a mistake based on the promotional deal that ended earlier in the month:
In reality, the data costs 9 times more than that. So, I sent them the link to fix it. All they have to do is fix it and all is good. But, of course, no. The customer must be mistaken.
Now, you probably have to be logged into the website to activate the bundles (duh), so if you aren't, it will redirect you to a login page, I assume. Hence, I get the following response:
So, basically, we didn't understand what you are saying, we are not qualified to understand that the "onceoffdatabundles" link is a legitimate one and that we should be logged in when testing functionality on our website, and you must be somehow mistaken or misguided, so here is where you can actually get the prices, moron. Said in the nicest possible way, of course.
I get that a lot from call centres. You lay out something in plain English, and their response seems to indicate that they barely understood or even read what you tried to tell them, and direct you in completely the wrong direction like you're the idiot. DStv is an example that comes to mind - also, has a technologically advanced and appealing product, but an arrogant call centre staff that won't take the time to understand what the customer is saying, and assume that they know better.
Oh well, there you have it.
p.s. Perhaps they were trying (TO SUPPRESS) me. Hahahaha
I sent them this link:
https://www.vodacom.co.za/personal/myaccount/onceoffdatabundles?INITIAL_STATE=INITIAL_STATE
to show them that their data bundle calculations are off. For example, I almost purchased this Advanced MyGig 1.5 product, as it claims to offer 18c/MB rates. Do the math, though, and you'll find that it's actually more like 24c.
Even worse, their 20 GB offering claims to be at 2c/MB, even though, in reality, it's 18c/MB. Obviously a mistake based on the promotional deal that ended earlier in the month:
In reality, the data costs 9 times more than that. So, I sent them the link to fix it. All they have to do is fix it and all is good. But, of course, no. The customer must be mistaken.
Now, you probably have to be logged into the website to activate the bundles (duh), so if you aren't, it will redirect you to a login page, I assume. Hence, I get the following response:
So, basically, we didn't understand what you are saying, we are not qualified to understand that the "onceoffdatabundles" link is a legitimate one and that we should be logged in when testing functionality on our website, and you must be somehow mistaken or misguided, so here is where you can actually get the prices, moron. Said in the nicest possible way, of course.
I get that a lot from call centres. You lay out something in plain English, and their response seems to indicate that they barely understood or even read what you tried to tell them, and direct you in completely the wrong direction like you're the idiot. DStv is an example that comes to mind - also, has a technologically advanced and appealing product, but an arrogant call centre staff that won't take the time to understand what the customer is saying, and assume that they know better.
Oh well, there you have it.
p.s. Perhaps they were trying (TO SUPPRESS) me. Hahahaha
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