Outdoor CPE Failed

[Assasin_Zer0]

So i have been struggling to get reconnected .

I originally reported intermittent connectivity drops on the 18th of December 2019.
I had made almost daily calls stating that i had connectivity issues , and was told that there was no issues on the 5G Site or anchor sites i am connecting to with the exception of one day.

This carried on until December 31st when my outdoor CPE decided to finally give in. On the supplied POE Injector i had the power LED on but the Data LED failed to light up. No LED's on the CPE anymore, I phoned Rain support again and told them that the device had failed. To which they had no solution other that they would have to speak to a manager and get back to me , I was then phone back later and told that they will not be able to assist at the moment as the Networks team is on leave until 8 January. They would have to come collect the device , send it for testing and assessment to check if i had not damaged the device.Also i have this connected to a surge protector and then a UPS. Very curious to see what the "Assessment" is going to say ,

As a side note , This was when the devices were not yet "Free" i actually Paid R2500 for it.

My account is paid up , and it's now been almost a month without connectivity.

Just thought i'd share this with the rest of you.

 

[Assasin_Zer0]

Colour me impressed ,

Received call from rain , They will pop by tomorrow .

Well done , Let's see what happens,

 

[Geoff.D]

Did you provide lightning protection? Sounds like the unit got fried

 

[Assasin_Zer0]

Yes, But during the time it failed it wasn't outside , i had it inside to try and check why it kept disconnecting ,
Inside i had both UPS and Surge Protector. Outside i have it earthed.
Also we didn't have any Thunderstorms here the latest were last week , and this weekend. But nothing here during the time of failure.

 

[PAYBACK]

Yes, But during the time it failed it wasn't outside , i had it inside to try and check why it kept disconnecting ,
Inside i had both UPS and Surge Protector. Outside i have it earthed.
Also we didn't have any Thunderstorms here the latest were last week , and this weekend. But nothing here during the time of failure.

Curious as to how you earthed your unit. Please share pictures if you have. Earthed mine using one of the four screws on the base of unit. Don't see a dedicated earthing point?

 

[Assasin_Zer0]

Sorted , Thanks to the guy's at Rain .
Device was checked and replaced as promised.

They did do a swap out. The device was replaced by a unit with built in WIFI. So the Q2 was returned.
Wifi Range seems ok, Still need to do some proper testing all around the house. For now i have the device inside until i can get it mounted outside again.

 

[Leno]

Huh whats the point of having your wifi outside? I would demand the wifi units back lol

5Ghz is not going to penetrate the roof very well

 

[Assasin_Zer0]

For sure hey ,
I barely get any 5Ghz signal inside, To be honest, The 2.4Ghz isn't doing all that great either.
At-least it's a working unit , When it works , I haven't had a stable connection since the device was swapped out though. I do have a incident that is open with them at the moment , But i have been trying to get an update on that without any success. So i have more or less been down since 18th of December.