Outlook Contacts are missing but everything else OK

[DeonH]

Hi all and thank you for your help.

Windows 7 Ultimate 64-bit with most recent updates.

I think that OL 2010 did not close properly.

I have had about 6 different e-mail addresses for the past 2 years now and everything worked perfectly until today. I also use iCloud.
I wanted to add a contact and then discovered that none of my contacts display, not from the OT data file or iCloud. I went to the Outlook folder in My Documents and all the the different pst files are there.
All my mail messages from the different pst files are there.
All calendar entries are there.
It is only the contact from OL Data file and iMessage that are not displaying.

Can you please help me fix this?

Regards,
Deon

 

[ODTech]

Hi all and thank you for your help.

Windows 7 Ultimate 64-bit with most recent updates.

I think that OL 2010 did not close properly.

I have had about 6 different e-mail addresses for the past 2 years now and everything worked perfectly until today. I also use iCloud.
I wanted to add a contact and then discovered that none of my contacts display, not from the OT data file or iCloud. I went to the Outlook folder in My Documents and all the the different pst files are there.
All my mail messages from the different pst files are there.
All calendar entries are there.
It is only the contact from OL Data file and iMessage that are not displaying.

Can you please help me fix this?

Regards,
Deon

Make a backup of your pst files before you do anything.

http://support.microsoft.com/kb/272227

That's pretty much all you can do to repair the actual pst file besides buying a commercial pst repair tool.
The commerical tools arn't cheap but they work much better than the MS one.


Besides repairing the pst i'd create a blank profile and add the current default pst file to it and see if the contacts show up. If they do your profile is likely broken.

Go to "Control Panel" and open "Mail".
Click "Show Profiles" then "Add"

After you created the profile the new mail account wizard should pop up, set up an email adress and at the end it will ask if you want to create a new pst or use an existing one, choose your existing default pst file from the original profile.

When your done and back at the profile list choose the option that tells outlook to prompt for an profile when opened.
Open outlook and choose the test profile then see if your contacts showed up.

 

[DeonH]

Hi ODTech.

Thank you for your time in helping me out.

I have done as per your suggestion. I have added a new profile and told MS to use old file and to choose which profile to use.
I opened up OL with the new profile and old pst-file. None of my OT Contacts appeared. Does that mean my file is totally screwed? What I don;t understand is that my calendar is 100% in tact.

EDIT
I have just noticed that I have 767 Items for my iCloud contacts, even though none of them show. I have made a test and added a dummy contacted. It added the contact and now stands at 768 and it also updated to my iPhone and iPAD. Now I really don't know. It is as if the contacts are there but don't show. I have reset the view in Outlook to default and it still does not show my contacts. I will appreciate it if you have some suggestions I can try. I have just checked that if I want to type a new mail, it grabs the address from my contacts.

Thanx for your help & suggestions.
Deon

 

[ODTech]

The fact that the problem is still present with a new profile the culprit is obviously your default pst file. Did you use the pst repair tool on the default pst file?

 

[Venomous]

buy a product as a last resort.

start menu
search
scan.pst

(find that file and run it)
you will have to run the file more than once.
at least twice, but I've had to run it 8 times....

It is a VERY slow process( like in over an hour, even appears to not progress, just be calm, it will happen). Do not shut down, restart etc while this scan runs. obviously Outlook must be closed when running this.
I prefer not running anything else during this process.

after that if you still do not have success you can buy programs or take it in for repairs....