Towards the end of June 2020, I contacted rain to downgrade from the R479 to the R250 plan. I never received a response and on July 2, I cancelled the R479 SIM as it only gave me that option on the dashboard. I then activated R250 plan on my other sim. I expected to get a pro rata bill for the two sims instead I got billed the full amount for the R479 plan despite cancelling. It's R709! Please fix my bill so that I can pay the right amount as I cannot pay for the data I didn't use.
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Over billed despite cancelling the SIM
- Thread starter Sizz
- Start date
HI , Please PM me your email address linked to your account so that i can look into your account and assist accordingly
I have done that.
Cartman13
Well-Known Member
I'm having a similar issue. Really ridiculous.
They're not giving me the toggle Unlimited Off Peak button, and I have been having this fight since 30 Jun. And guess what, Friday they take R250 from my Credit Card for a service I did not even use in July.
And today I get reply that it should be fixed by the 1st of Sep, which means they are going to debit me again for Aug!
They're not giving me the toggle Unlimited Off Peak button, and I have been having this fight since 30 Jun. And guess what, Friday they take R250 from my Credit Card for a service I did not even use in July.
And today I get reply that it should be fixed by the 1st of Sep, which means they are going to debit me again for Aug!