Overbilled, nonsense response from billing support team

[nickc]

Hi Afrihost Team,

Please assist. I am on OpenServe Fibre 25Mbps, which is R597, I've been billed R797.
I opened a ticket with billing through the Afrihost website, but the response made no sense, and they were not helpful at all.

It's pretty simple, I'm on 25Mbps, so I should be paying R597.

Please help.

 

[jnbdubcee]

Welcome to the new "support" team. Had a similar experience. By the responses, I suspect it's an off-shore person.

They even went as far as asking me to respect them and signed off with "peace and love". They also wrote as if they are doing me a favor, which I reminded them that they're there to do a job.

Was appalled, really.
Disappointed.

Send a pm to Afrinatic who always assists.

 

[|tera|]

Welcome to the new "support" team. Had a similar experience. By the responses, I suspect it's an off-shore person.

They even went as far as asking me to respect them and signed off with "peace and love". They also wrote as if they are doing me a favor, which I reminded them that they're there to do a job.

Was appalled, really.
Disappointed.

Send a pm to Afrinatic who always assists.

Peace and love dude
Nothing wrong with a bit of peace and love

Not at the office though Capisce?

 

[AfriNatic]

Hi Afrihost Team,

Please assist. I am on OpenServe Fibre 25Mbps, which is R597, I've been billed R797.
I opened a ticket with billing through the Afrihost website, but the response made no sense, and they were not helpful at all.

It's pretty simple, I'm on 25Mbps, so I should be paying R597.

Please help.

Thank you for getting in touch.

Sorry for the bad experience you have received. Just waiting for the accounts team to load the credit for the error.