Package Migration

[rainbow]

Tried to migrate your package recently? Well using this iBurst info from the 17th October "Click here
<https://www.iburst.co.za/default.aspx?link=migration_info_login> to change your package." returns a "general error" Completion of online form - no responses. Mails to the helpdest and migration department result in automated "Dear Valued Customer we will respond to your query within 48 hours." responses. Telephone calls (2 today) result in either being cut-off whilst holding on for the retentions department or "someone will email you" response. This consumer is still waiting........

 

[Madhawk]

I changed my package from 3GB to 1GB via the iBurst website this month.

I got no confirmation from them that it's sorted.

So I sent Shaun a email to sort it out for me.

I will see on the 25th if I have been moved to the 1GB package.

If not, I am sending Shaun another email.

 

[iBurst]

Hi Guys.

Please drop me a mail with your detail so that I can get action/confirmation for you.


Thanks

 

[rainbow]

Shaun will send you a mail as requested -The following info in my iBurst usage report still does not work? "Tired of topping up?* You can also choose to increase your package to one that suits your monthly data needs better. Click here <https://www.iburst.co.za/default.aspx?link=migration_info_login> to change your package." After not receiving any e-mail or telephonic help by 4pm was assisted in the iBurst shop in Menlyn. This demonstrates that right now iBurst helpdesk consumer support is clearly not working!

 

[Gekco]

I changed my package from 3GB to 1GB via the iBurst website this month.

I got no confirmation from them that it's sorted.

So I sent Shaun a email to sort it out for me.

I will see on the 25th if I have been moved to the 1GB package.

If not, I am sending Shaun another email.

This is where the iBurst Billing fun usually begins...
If you stick to one package generally no problems. (Apart from the "odd" double debit orders etc..)
But once you migrate...

Anyway I think you are pretty safe having contacted Shaun.
He normally gets this stuff sorted promptly.
Shaun makes things happen at iBurst.