Package upgraded but speeds remain the same

[JameelahSamie]

Hey Need some help, im with afrihost and initially had a 40 down and 10 up package, I upgraded to 100 down and 50 up package on june 2nd in the afrihost app and agreed to a pro rata amount, in the app it showed i now have the new package and it shows active however the speed remained max 40 down and 10 up when doing a speedtest, I contacted both vuma and afrihost but the blame is being passed around with no help-

 

[borro]

It’s the thought that counts

 

[Techfluent]

Hey Need some help, im with afrihost and initially had a 40 down and 10 up package, I upgraded to 100 down and 50 up package on june 2nd in the afrihost app and agreed to a pro rata amount, in the app it showed i now have the new package and it shows active however the speed remained max 40 down and 10 up when doing a speedtest, I contacted both vuma and afrihost but the blame is being passed around with no help-

It could be a provisioning issue. Your ISP needs to log a fault with Vuma.

 

[IamNoone]

It could be a provisioning issue. Your ISP needs to log a fault with Vuma.

They can reprovision from the Vuma ISP portal.

Hey Need some help, im with afrihost and initially had a 40 down and 10 up package, I upgraded to 100 down and 50 up package on june 2nd in the afrihost app and agreed to a pro rata amount, in the app it showed i now have the new package and it shows active however the speed remained max 40 down and 10 up when doing a speedtest, I contacted both vuma and afrihost but the blame is being passed around with no help-

What does the speeds show on the Vuma ISP portal? ask the ISP to check and give you a screenshot.

 

[JameelahSamie]

They can reprovision from the Vuma ISP portal.



What does the speeds show on the Vuma ISP portal? ask the ISP to check and give you a screenshot.

Hi the ISP says it still shows 40/10 on vumas isp portal but they have not offered to log a fault

 

[IamNoone]

Hi the ISP says it still shows 40/10 on vumas isp portal but they have not offered to log a fault

What were you debited last night/ this morning by Payfast?

 

[JameelahSamie]

No debit yet