As the title states, I have an issue with packet loss. Here's a snapshot of what I'm receiving at 2PM
The issue is that this gets worse. Significantly worse, up to 15% packet loss at 8 and onwards, only dying down around 12-1. At first glance this looks like exchange congestion. I've tried with different accounts, so far I've used the following ISPs: Afrihost, mweb, telkom, and webafrica. The problem is consistent. But the packets seem to drop at every hop, and the ping to the exchange never exceeds 100. Sometimes it goes over it's normal 45-50 range, but it never consistently hovers at high pings, the obvious exceptions being displayed in the snapshot.
What could this be caused by? I've had a telkom guy come out to check on it, but he said my line stats were fine. He didn't really acknowledge what loss was, or that I even had a valid problem. These are my ADSL stats:
I've also tried with 3 different routers, I also tried dialing the connection from my computer, and just using the router, the problem remains consistent.
The problem seems follow the schedule of exchange congestion, around prime time, it gets way worse. But the ping remains low-ish. There's way more jitter (I believe this is the correct term) when the loss is more prevalent though. My knowledge of exchange congestion is that it is almost always coupled with a high ping to the exchange's hop.
This kind of packet loss is incredibly debilitating, to the point where I'm unable to use most applications that utilize the internet reliably.
Any kind of assistance of information would be greatly appreciated, I'm at a loss as to what can be the cause of this.
Please don't hesitate to ask for more information that I may have left out. I can also provide another snapshot of when the loss is way. Terribly sorry if this is in the wrong place!
*Edit: I'd also like to add that those packets don't all drop at once, they drop at different times on different hops.
The issue is that this gets worse. Significantly worse, up to 15% packet loss at 8 and onwards, only dying down around 12-1. At first glance this looks like exchange congestion. I've tried with different accounts, so far I've used the following ISPs: Afrihost, mweb, telkom, and webafrica. The problem is consistent. But the packets seem to drop at every hop, and the ping to the exchange never exceeds 100. Sometimes it goes over it's normal 45-50 range, but it never consistently hovers at high pings, the obvious exceptions being displayed in the snapshot.
What could this be caused by? I've had a telkom guy come out to check on it, but he said my line stats were fine. He didn't really acknowledge what loss was, or that I even had a valid problem. These are my ADSL stats:
I've also tried with 3 different routers, I also tried dialing the connection from my computer, and just using the router, the problem remains consistent.
The problem seems follow the schedule of exchange congestion, around prime time, it gets way worse. But the ping remains low-ish. There's way more jitter (I believe this is the correct term) when the loss is more prevalent though. My knowledge of exchange congestion is that it is almost always coupled with a high ping to the exchange's hop.
This kind of packet loss is incredibly debilitating, to the point where I'm unable to use most applications that utilize the internet reliably.
Any kind of assistance of information would be greatly appreciated, I'm at a loss as to what can be the cause of this.
Please don't hesitate to ask for more information that I may have left out. I can also provide another snapshot of when the loss is way. Terribly sorry if this is in the wrong place!
*Edit: I'd also like to add that those packets don't all drop at once, they drop at different times on different hops.
