Packet Loss on CISP Network

dgerber

Active Member
Joined
Apr 18, 2006
Messages
60
Good morning

For about 2 weeks now I have been experiencing random disconnects from online gaming servers as well as drops in voice comms in Discord and Teams.

I used pingplotter to troubleshoot and indications were that a hop on the network with IP 154.0.3.97 (uo1-cust.coolideas.co.za) was where packet loss was occuring.

I logged a ticket for this last week already and although I could see the issue is on a hop within the CISP network I was asked to connect my laptop to the ONT directly and run the same tests as the agent said that we had to eliminate any issues on my local LAN - all PC's are hard wired.

I have run that test again from 0:00-08:00 this morning and it still indicated packet loss on the host mentioned above.

Please can you also have a look atthe ticket for me:

#COOL-20201126-554971 - Packet Loss on CISP Network​

Thanks!!
 
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