Packet Loss

[NaZAR]

Ive been getting severe packet loss since installing Telkom uncapped ADSL , now other people who have the same package arent experiencing these issues , when i call the call center they dont know what packet loss is ,which is sad seeing as they are technical .How can i get help .When this packet loss happens all day not only during peak hours

 

[Rickster]

Do a tracert, that will prove exchange congestion = packetloss