Paid and no service...

[Fruity83]

Hi All,
I have ordered the 5G Rain device and simcard, i recieved it, i have given my RICA documents to RAM, RAM Confirmed that i am RICA'd, however the Rain dashboard says i am not, my internet is not working....
I cant phone them as the call centre is not operational.
i have logged a call, and over 72 hours ago recieved no response!
there is no way to contact them... is rain good at all? should i cancel or what do i do?
can someone somehow assist me urgently?
Thank you!

 

[rain_mobile]

Hi All,
I have ordered the 5G Rain device and simcard, i recieved it, i have given my RICA documents to RAM, RAM Confirmed that i am RICA'd, however the Rain dashboard says i am not, my internet is not working....
I cant phone them as the call centre is not operational.
i have logged a call, and over 72 hours ago recieved no response!
there is no way to contact them... is rain good at all? should i cancel or what do i do?
can someone somehow assist me urgently?
Thank you!

Hi Fruity83,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

 

[Geselskap]

Would like to know the resolution to this.

 

[Fruity83]

Would like to know the resolution to this.

have you had any resolution yet?

 

[Fruity83]

just wanted to add, i have send through my details, and no email received yet... and it should be a simple fix to get it going...

I understand Covid and the Limitations, i even understand high calls
however as one of the supposed best service providers there should be a little delay, like 24 hours later, not days....
so my question remains, what must a person do? This is really Frustrating!

 

[moodzuli]

Hi Fruity83,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

I get exellent signal but device doesn't work no internet

 

[Fruity83]

i have to say, thank you Rain, the problem is resolved, i recieved phone call yesterday and they assisted me,
thank you!