PATHETIC and NO support from Afrihost

Web Telecom Services

Web Telecom Services

Company Representative
Company Rep
Joined
Dec 14, 2006
Messages
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I logged a ticket over 24 hours ago with afrihost support and they simply chose to ignore support tickets, and as a result of their ignorance I have had to incur additional costs to try and remedy the problem caused by their billing system cheating me out of at least 50% of 3G data.

Afrihost no longer knows how to deliver service, they can only deliver pathetic service. I will rather pay MTN R10 more and know I will get the full 1GB I paid for!
 
You poor poor man/woman.
24 Hours and no response?
How will you ever survive the day?
 
flbjhb said:
I logged a ticket over 24 hours ago with afrihost support and they simply chose to ignore support tickets, and as a result of their ignorance I have had to incur additional costs to try and remedy the problem caused by their billing system cheating me out of at least 50% of 3G data.

Afrihost no longer knows how to deliver service, they can only deliver pathetic service. I will rather pay MTN R10 more and know I will get the full 1GB I paid for!
Click to expand...

Stop being absolutely ridiculous...your expectations are completely out of touch and unrealistic.
 
Ok all sorted out. I sent "HELP" via sms to 32541 and Marcello called me within 10 minutes ... ill do that in future instead of logging a ticket.
 
While their developers are fixing the issue they will just re-allocate the data that went missing to clients that experience the issue.
 
flbjhb said:
While their developers are fixing the issue they will just re-allocate the data that went missing to clients that experience the issue.
Click to expand...

I'm glad to hear that you managed to get in contact with our Team. :) I replied to your PM before getting to this thread, my apologies. Please let me know if there is anything else I can assist you with.
 
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