Pathetic Discovery Vitality

blunomore

blunomore

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Name and shame is the game.

In February 2011 , I received an email from Discovery indicating that as a member I am entitled to a Baby Bag, with all kinds of discounts and vouchers.

Up to today, they are STILL out of stock in the Toys R Us branch closest to me. Excuse after excuse is given, the latest being that the 'supplier partner' promised it will be there by 15 April 2011.

HOW CAN YOUR STOCK BE DEPLETED FOR MORE THAN 2 MONTHS? It's not like you're giving away bars of gold, for goodness sakes. It's a few magazines and vouchers!!

Alan Pollard, CEO of Vitality, you and your team are inefficient and your service sucks.
 
Agree 100%. Discovery service levels have nose dived in the recent months, non payment to Medical practitioners, poor communication, and utterly unhelpful agents...
 
"FAIL Vitality" .... for introducing a "part" payment on the Gym(Virgin Active/Planet Fitness) benefit.

Go and play in the traffic Discovery...
 
blunomore said:
Name and shame is the game.

In February 2011 , I received an email from Discovery indicating that as a member I am entitled to a Baby Bag, with all kinds of discounts and vouchers.

Up to today, they are STILL out of stock in the Toys R Us branch closest to me. Excuse after excuse is given, the latest being that the 'supplier partner' promised it will be there by 15 April 2011.

HOW CAN YOUR STOCK BE DEPLETED FOR MORE THAN 2 MONTHS? It's not like you're giving away bars of gold, for goodness sakes. It's a few magazines and vouchers!!

Alan Pollard, CEO of Vitality, you and your team are inefficient and your service sucks.
Click to expand...

We had the same problem last year. My wife phoned the callcenter and threw her toys out of the cot about it, that eventually solved the stock issue. We are now in the process of moving away, already canceled our Vitality.
 
blunomore said:
Name and shame is the game.

In February 2011 , I received an email from Discovery indicating that as a member I am entitled to a Baby Bag, with all kinds of discounts and vouchers.

Up to today, they are STILL out of stock in the Toys R Us branch closest to me. Excuse after excuse is given, the latest being that the 'supplier partner' promised it will be there by 15 April 2011.

HOW CAN YOUR STOCK BE DEPLETED FOR MORE THAN 2 MONTHS? It's not like you're giving away bars of gold, for goodness sakes. It's a few magazines and vouchers!!

Alan Pollard, CEO of Vitality, you and your team are inefficient and your service sucks.
Click to expand...

well it was the same for us. We got the baby bag about 2 months before the birth, so we waited about 4 or 5 months for it. Its no big deal really, you wont need the stuff until after the baby is born.There is a nice book and a whole lot of other goodies. My wife still uses the bag she got with our son as a carry bag every now and then.
 
mercurial said:
Shame blu, you seem to have accounts with all the s***ty service providers.
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Mike Hoxbig said:
That's what it seems like :D
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You mean like ABSA? I have long moved on, my friends :)

However, xrapidx needs your sympathy ;)

Madman88 said:
well it was the same for us. We got the baby bag about 2 months before the birth, so we waited about 4 or 5 months for it. Its no big deal really, you wont need the stuff until after the baby is born.There is a nice book and a whole lot of other goodies. My wife still uses the bag she got with our son as a carry bag every now and then.
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When I will need the bag is not the point. The point is bad service. Do not email me and say that I am entitled to something and I can collect it, when it is in fact not in stock.
 
Discovery is still years ahead of Bonitas,
Me and the wife used to be with Discovery, went to Bonitas for two years, now back with Discovery.
 
bubbatentoe said:
Discovery is still years ahead of Bonitas,
Me and the wife used to be with Discovery, went to Bonitas for two years, now back with Discovery.
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A medical aid is only as good as the hospital you use and the cover you have. Yes, Discovery is excellent if you make use of our local private hospital here in Somerset West, but go to the city ones and then any medical aid is tops. I've noticed that hospitals do treat you differently based on your medical aid.
 
blunomore said:
You mean like ABSA? I have long moved on, my friends :)

However, xrapidx needs your sympathy ;)



When I will need the bag is not the point. The point is bad service. Do not email me and say that I am entitled to something and I can collect it, when it is in fact not in stock.
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Have you called any other branches to see if they have stock? Maybe a Reggies?
 
We ended up having to drive to the other side of town for ours.
 
blunomore said:
You mean like ABSA? I have long moved on, my friends :)

However, xrapidx needs your sympathy ;)



When I will need the bag is not the point. The point is bad service. Do not email me and say that I am entitled to something and I can collect it, when it is in fact not in stock.
Click to expand...

LOL...The best financial decision I ever made was to dump ABSA. Now that the NOMNOM money monster has gone I can now account for every cent of my money.
 
Madman88 said:
Have you called any other branches to see if they have stock? Maybe a Reggies?
Click to expand...

Of course I can.

That would make Discovery very happy - that way they can continue their slack service without getting further flack from me.

What do you think that teaches them? That's it's OK to give bad service; clients will accept it and you can go ahead and screw them some more.
 
Despite their problems, Discovery are streaks ahead of all the others. To cancel with them and go with someone else will be like going from Houghton to the Rietfontein Informal Settlement.
 
Garyvdh said:
Despite their problems, Discovery are streaks ahead of all the others. To cancel with them and go with someone else will be like going from Houghton to the Rietfontein Informal Settlement.
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No, I did not intend cancelling. I am merely standing up for my rights as a consumer :)
 
UPDATE: I have been on Discovery's case about this since my last post.

I will not bore you with the details of how many people I spoke to, how I ranted and raved.

Long story short: they found stock at a store in Fourways and one of the Discovery employees will drive there tomorrow, fetch the bag and either drop it off at my house or keep it at their office for me to collect.
 
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