Ok So what going on with Telkom these days?
I logged a call for our office Telephone lines and 3 weeks later they only realize that contractors broke the cable whole our company suffers. i complain on twitter, send Telkomza messages on Mybroadband and complain on hello peter many times and still it took them 2-3 weeks to actually come out and investigate.
Now the other issue is that my ADSL line at home has some packet loss and no Telephone dial tone. Then ilogged one 2 days ago. Yesterday they closed the fault and said it's been solved but still no dial tone on Telephones. i checked filters everything but i don't understand how the FLIP they can say it's resolved. I work in IT and even for someone that's not working on IT should know to call first and ask if it's resolved or not. There was a area outage for my home line but it's been resolved as per SMS and Telkom call centre (I think it's still faulty)
Telkom always comes with their Generic message and I actually feel so frustrated that I want to go to a Telkom shp or Telkom head office and demand to get someone to fix our Lines.
The other alternative is to transfer our lines from work over to Neotel as we already have Neotel Fibre 5mb/5mb service and that is working 100% ever since we got it 4 months ago.
So What can i do to get Useless pathetic Telkom to fix my service?
I logged a call for our office Telephone lines and 3 weeks later they only realize that contractors broke the cable whole our company suffers. i complain on twitter, send Telkomza messages on Mybroadband and complain on hello peter many times and still it took them 2-3 weeks to actually come out and investigate.
Now the other issue is that my ADSL line at home has some packet loss and no Telephone dial tone. Then ilogged one 2 days ago. Yesterday they closed the fault and said it's been solved but still no dial tone on Telephones. i checked filters everything but i don't understand how the FLIP they can say it's resolved. I work in IT and even for someone that's not working on IT should know to call first and ask if it's resolved or not. There was a area outage for my home line but it's been resolved as per SMS and Telkom call centre (I think it's still faulty)
Telkom always comes with their Generic message and I actually feel so frustrated that I want to go to a Telkom shp or Telkom head office and demand to get someone to fix our Lines.
The other alternative is to transfer our lines from work over to Neotel as we already have Neotel Fibre 5mb/5mb service and that is working 100% ever since we got it 4 months ago.
So What can i do to get Useless pathetic Telkom to fix my service?