Good day
I have a huge problem I need assistance with, I recently lost my Phone and bank card, which are all currently blocked. I am unable to get into client zone or pay fast to change my card details because they require verification from my cell number which I do not have. because of fraud reasons I am struggling to get my number working again.
I have called a couple of times to find any alternative way to make payments, but its either the call gets cut off or I’m put through to someone who puts me through to someone else… really frustrating.
My last conversation was with a gentlemen Kgatliso Riba who said I can make a payment on your Standard bank account no.303046236 and use my Afrihost ref: 821989877. Payment was made and POP was sent to client services, accounts and support but my internet is still down and no feedback has been given to me
I had to keep on calling for feedback and I'm told there is nothing to be done except to refund after I was told to make an eft payment by a person who works for Afrihost and I did as instructed and I will not wait 7 – 14 working days for a refund and stay without a service for the whole month when I have been informed of another option and that payment can be allocated. now I'm being told to wait another month to get the money back.
I have made a payment to Afrihost, no one told me about my account being prepaid or not up until I called for feedback when my emails where not answered, and when the WhatsApp agent told me he cant do anything as if I came up with all the information for payment on my own. . The money is in your account and now I have to wait 7 to 14 days again for me to get it back. Unfortunately I cannot accept that and I find that to be lazy thinking or unrealistic as I'm sure you are well aware that livelihood and households use internet.
please open my internet, I work with it daily and the whole household as well
I have a huge problem I need assistance with, I recently lost my Phone and bank card, which are all currently blocked. I am unable to get into client zone or pay fast to change my card details because they require verification from my cell number which I do not have. because of fraud reasons I am struggling to get my number working again.
I have called a couple of times to find any alternative way to make payments, but its either the call gets cut off or I’m put through to someone who puts me through to someone else… really frustrating.
My last conversation was with a gentlemen Kgatliso Riba who said I can make a payment on your Standard bank account no.303046236 and use my Afrihost ref: 821989877. Payment was made and POP was sent to client services, accounts and support but my internet is still down and no feedback has been given to me
I had to keep on calling for feedback and I'm told there is nothing to be done except to refund after I was told to make an eft payment by a person who works for Afrihost and I did as instructed and I will not wait 7 – 14 working days for a refund and stay without a service for the whole month when I have been informed of another option and that payment can be allocated. now I'm being told to wait another month to get the money back.
I have made a payment to Afrihost, no one told me about my account being prepaid or not up until I called for feedback when my emails where not answered, and when the WhatsApp agent told me he cant do anything as if I came up with all the information for payment on my own. . The money is in your account and now I have to wait 7 to 14 days again for me to get it back. Unfortunately I cannot accept that and I find that to be lazy thinking or unrealistic as I'm sure you are well aware that livelihood and households use internet.
please open my internet, I work with it daily and the whole household as well
