Hi,
So I order a lot of items from banggood and other sites
I decided to order from a new company and found out the item isn't exactly as describe.
Their response was basically , we lied.
They didn't apologize or anything but said send the item back for a refund.
Any idea how paypal see this?
I doubt they will refund me my shipping back fees and the import taxes I paid already.
Also they lied once....how do I know they actually going to refund me?
File a dispute on PayPal and provide screenshots of the email/conversation where they lied.
Provide pictures of the parcel.
Pro-tip: Create a video of opening the parcel the first time to avoid this. I do this if it is a high value item or I have any doubt about the seller.
In my experience if you have been using PayPal for a while, they'll instantly side with you (ie. I only ever file a dispute when it is a legit concern and not for every little thing).
This is a VERY common scam where the return shipping is so much that they know you would never ship it back.
It used to be that the payment gateway would require you to ship it back, but in my experience both AliExpress and PayPal no longer do that because of how well known the scam is now.
At least for myself, I've always gotten an instant refund and never been asked about return shipping unless the seller was willing to pay in full for return shipping (which they weren't).
Also you have to appear to be reasonable, so tell them you are happy to return the item if they pay the full return shipping before filing the dispute.
EDIT: You have to used tracked courier shipping, else they can claim they never received the returned item! So no postal return shipping!
ie.
I ordered X:
<picture>
Got Y: (Picture)
<picture>
I contacted the seller and they responded with Z: (where they admit they lied)
<picture>
I offered to return the item if they pay for shipping, and point out you've already incurred tax and so on costs above and beyond.
<picture of them refusing to pay for return shipping>
Keep it professional, don't write sentences about how you feel this is unfair.
They don't care how you feel or your personal narrative, focus on the evidence, keep it simple with the facts.
Remember the people reading this go through these all day long, if you keep to the facts you make it easy for them to side with you.
You are one of thousands of people, they aren't going to get emotionally invested in this, so don't waste your emotional energy on this
