PC Zone

[supersylo]

You need to seriously learn how to use a forum. The fact that you only have a 1 year warranty on your products will make me look elsewhere. To me it doesn't matter if you are R50, R100, R200 cheaper, I like having peace of mind that I have a 3 year warranty on the product and if it comes to me having to use it I won't have a problem where the people I bought it from are not willing to help me.

In my honest opinion a 1 year warranty on a hard drive is unacceptable especially when you can pay a little extra for the same thing but with a 3 year warranty.

If Pczone had full warranties on their products and had much better customer service then the people on this thread would not have complained.

Like any company we don't always get it right. We people complain and have a valid complaint we try our best to resolve. You are not forced to buy from us nor do we force anyone to. We don't change terms on consumers and let you know upfront that you have a 1 year warranty. Giving you the choice. Yes some people like you want to pay more and get a longer warranty, other don't. We offer that choice. So to bad mouth a company for simply giving an alternative option is ridiculous. If you don't like the option then don't take it. There are people complaining about offering a different price for cash, this was special ended over 18 months ago. We no longer offer that discount due to customer feedback. There are still other retailers that do this.

I don't think there is any company that gets customer service 100% right every time. We accept criticism and try to resolve and change things where we can. Unfortunately not all posts and comments made are true and we can do little about that. We have been in business for over 13 years and have grown from 1 store with 3 people to 3 stores with 30 staff, so we must be doing more right than wrong.

We value all the business we get and acknowledge that we are not perfect. We rely on our staff to offer good service and advice like we have trained them. Each branch has a manager on duty all the time and try to resolve any issues. We will continue to try improve where we get things wrong.

I appreciate any constructive criticism and look into any complaints I receive.

Thanks

 

[Joe_M]

You certainly won’t be getting any of my business that is for sure , I would rather buy from Rectron, Esquire, Mustek and Axiz and so would many of the forumites that have accounts with them, at least I know if I buy a processor or a hard disk I would get the full warranty for the product.

Even Online stores like Rebeltech, Wootware , Comx offer a full manufacturer’s warranty so what makes PC zone so different ????

 

[ToxicBunny]

You certainly won’t be getting any of my business that is for sure , I would rather buy from Rectron, Esquire, Mustek and Axiz and so would many of the forumites that have accounts with them, at least I know if I buy a processor or a hard disk I would get the full warranty for the product.

Even Online stores like Rebeltech, Wootware , Comx offer a full manufacturer’s warranty so what makes PC zone so different ????

They're trying their luck...

They have to offer the full warranty.

 

[kayvee]

Clearly they think they are above that. Stay away.

 

[ToxicBunny]

Like any company we don't always get it right. We people complain and have a valid complaint we try our best to resolve. You are not forced to buy from us nor do we force anyone to. We don't change terms on consumers and let you know upfront that you have a 1 year warranty. Giving you the choice. Yes some people like you want to pay more and get a longer warranty, other don't. We offer that choice. So to bad mouth a company for simply giving an alternative option is ridiculous. If you don't like the option then don't take it. There are people complaining about offering a different price for cash, this was special ended over 18 months ago. We no longer offer that discount due to customer feedback. There are still other retailers that do this.

I don't think there is any company that gets customer service 100% right every time. We accept criticism and try to resolve and change things where we can. Unfortunately not all posts and comments made are true and we can do little about that. We have been in business for over 13 years and have grown from 1 store with 3 people to 3 stores with 30 staff, so we must be doing more right than wrong.

We value all the business we get and acknowledge that we are not perfect. We rely on our staff to offer good service and advice like we have trained them. Each branch has a manager on duty all the time and try to resolve any issues. We will continue to try improve where we get things wrong.

I appreciate any constructive criticism and look into any complaints I receive.

Thanks

Like in my other post... be very careful of trying to limit a manufacturers warranty. It will not end well for you at all.

If something comes with a 3 year manufacturers warranty you are required to extend that to your customers.

 

[Refraction]

Just this oke's attitude will earn them an avoid on my radar....

 

[supersylo]

Like in my other post... be very careful of trying to limit a manufacturers warranty. It will not end well for you at all.

If something comes with a 3 year manufacturers warranty you are required to extend that to your customers.

Thanks for opinion it is something I will look into and take into account. Like I said in earlier posts we try to cover all consumers and have options. We do rely heavily on customers retaining there proof of purchase.

Thanks kindly for your feedback. Will try to be more involved in forums and learn to understand how they work. To resolve any issues people have.

 

[ToxicBunny]

Thanks for opinion it is something I will look into and take into account. Like I said in earlier posts we try to cover all consumers and have options. We do rely heavily on customers retaining there proof of purchase.

Thanks kindly for your feedback. Will try to be more involved in forums and learn to understand how they work. To resolve any issues people have.

This has sweet FA about taking customers into account, but about how you are doing business period, you are trying to circumvent warranties that are given to you on products and thereby shafting consumers who may not know any better.

I have bought from you before, and will continue to do so for certain items, but be 100% aware that I will enforce the manufacturers warranty terms on you should something fail that I have purchased from you, and should you push back, I will make it known very publicly what you are doing... I can guarantee you a lot of your consumers will shy away from dealing with you should it come out in a large public way (like on Consumer Watch) that you are shafting consumers and not passing on the manufacturers warranty terms.

 

[ponder]

please can you let me know what store you had this issue. We have never voided warranty for opening a pc and breaking the seal. The seal is there to prevent people changing the specs they saying they were supplied incorrectly. We just ask customer to check there specs before they break the seal. We only void warranty if the item is physically or burnt.

That's nonsense! If you are who I think you are then you yourself once accused me of opening a PC I retuned 30min after purchasing because it would not POST. The warranty seal at the back was not stuck down on the chassis side.

Your business gets the flack because the service is crap. You mention PC Zone to people and they all go the service is crap & staff arrogant.

 

[ponder]

like any retailer we require the slip for any type of return.

Why do you require a slip when it's on your system? I brought a hard drive to you guys once in warranty and your staff said it's fine even though it had bad sectors. They could pick the hard drive up on the system but wanted to charge me R150 because I did not have the slip (the only slip I could not find ever as I know to keep slips when purchasing from you guys). I refused in principle and the drive is still lying here in my drawer, now out of warranty. The supplier Axiz won't honour the warranty either as you guys have some sort of arrangement with them that everything must go via you.

 

[Pooky]

It's clear that you guys need to sort out your customer service.

 

[wikk3d88]

****ty customer service is derived from ****ty managerial attitude, which is quite clear in the posts here.
Anyone wanna take a guess what the solution is?

 

[supersylo]

That's nonsense! If you are who I think you are then you yourself once accused me of opening a PC I retuned 30min after purchasing because it would not POST. The warranty seal at the back was not stuck down on the chassis side.

Your business gets the flack because the service is crap. You mention PC Zone to people and they all go the service is crap & staff arrogant.

I have never ever voided warranty due to a seal been broken. I have worked at PC ZONE for 13 years. Do not make assumptions. You and alot of the people on this sight say alot of things that are not backed by fact or happen years and years ago, that have either been changed or stories are just one sided. Then when you get questioned on it you say I have attitude. I am obviously going to defend the company I work for because I have worked here so long and enjoy working here. Trying to get things running better and smoother but insults don't help and make you sound very immature.

 

[supersylo]

It's clear that you guys need to sort out your customer service.

That is exactly what we have been doing and have replaced a few managers and staff over the last 12 months. A really think that few of these complaints are from recent times.

 

[Mephisto_Helix]

Mybroadband - worst place for any company rep to 'work' imo.

 

[supersylo]

Why do you require a slip when it's on your system? I brought a hard drive to you guys once in warranty and your staff said it's fine even though it had bad sectors. They could pick the hard drive up on the system but wanted to charge me R150 because I did not have the slip (the only slip I could not find ever as I know to keep slips when purchasing from you guys). I refused in principle and the drive is still lying here in my drawer, now out of warranty. The supplier Axiz won't honour the warranty either as you guys have some sort of arrangement with them that everything must go via you.

We do not do serial number tracking , you need your invoice as proof of purchase. This is standard business practice with many retail stores. Not just us. If you do not have your invoice we will try find the invoice on the system, and for this we charge. We are not the only company that requires you to have your invoice for warranty claim.

 

[wikk3d88]

We do not do serial number tracking , you need your invoice as proof of purchase. This is standard business practice with many retail stores. Not just us. If you do not have your invoice we will try find the invoice on the system, and for this we charge. We are not the only company that requires you to have your invoice for warranty claim.

Bloody hell, not even makro or game try to charge you for looking up an old invoice

 

[supersylo]

This has sweet FA about taking customers into account, but about how you are doing business period, you are trying to circumvent warranties that are given to you on products and thereby shafting consumers who may not know any better.

I have bought from you before, and will continue to do so for certain items, but be 100% aware that I will enforce the manufacturers warranty terms on you should something fail that I have purchased from you, and should you push back, I will make it known very publicly what you are doing... I can guarantee you a lot of your consumers will shy away from dealing with you should it come out in a large public way (like on Consumer Watch) that you are shafting consumers and not passing on the manufacturers warranty terms.

You have no idea what warranty we purchase from our suppliers or what our agreements are. "thereby shafting consumers who may not know any better". We tell you upfront the warranty is one year and do not change the terms on you. We don't sell it with a 3 year then suddenly say only one year.

We support the warranty for one year as per the law the in the country. We do not misrepresent or mislead consumers in anyway. So really doubt that a show that is so avid on consumer law and consumer rights (Consumer watch) would take up a story on someone who told them that they purchased an item with a 1 year warranty and it is now 2 years old. But other people sell with 3 year at a higher price, but now this company wont help me...

Now I guess for not agreeing with your way of thinking and opinion I have the attitude. I am just telling to from our side how it works.

PC Zone is a company like any other trying to make money. We do not do anything dishonest or trade unfairly. We have our terms and conditions available at all our stores and let people know that everything besides a few laptops and monitors has a 1 year warranty.

Like any company we have staff who sometimes let us down and convey the wrong message or simply don't help customers. They offer poor service cause they having a bad day. The is human nature. When I am made aware of a problem that has happened in any of our stores I do my best to resolve it and discipline the staff member internally. Should they be at fault.

Thank you for your past business and hope to see you in one of our stores soon. We will do our best to get it right

 

[supersylo]

Bloody hell, not even makro or game try to charge you for looking up an old invoice

I have been turned away personally from many game stores because I never had an invoice. Makro can find any invoice because you by with a card that links to all your invoices. They are both multi national companies with endless resources. We are a privately owned 3 store company. You cant compare us to them

 

[wikk3d88]

I have been turned away personally from many game stores because I never had an invoice. Makro can find any invoice because you by with a card that links to all your invoices. They are both multi national companies with endless resources. We are a privately owned 3 store company. You cant compare us to them

With a smaller store and less business, one would think it would be easier to look up an invoice?
I've dealt with Cafe Viva in CT (also a small operation like PC Zone), they replaced a faulty external hard drive enclosure without my invoice, and a year later when I took it in to get a new power supply, they replaced it for free even though it was well outside the warranty period. That is why they will always see my business.