PC Zone

kilobits said:
PostmanPot does not charge... mind you, never had to return anything of his.

Esquire charges? My my, thanks for the heads-up there Fudzy.

Edit: Esquire aslo gives the full manufacturer's warranty or only 1 year like PCZones ?
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How many retail outlets does PostmanPot run?
 
This thread is going nowhere and people have stopped making valid points. Please if you do visit any of our stores and have any issues at all please feel free to contact me. I am generally always at the Pinetown store ( last 3 months have been based there).

Not sure if i am allowed to post my email address. You can email any of stores attention Greg and will do my level best to help you and solve any issues you have.

Thanks to those who gave honest feedback and I promise I am doing my best to get our service levels up to what everyone excepts and deserves from a store where you spend your money.
 
Aquadyne said:
Are you playing devils advocate? At issue is not whether they are the only ones, there might well be others that also follow this practice. Is it common practice for retail outlets of IT equipment? NO. Does it smack of opportunism? YES.

The reasonable defense criteria are not met. In any way.

Do you think it is fair practice and should be more common?
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No, not DA tonight, just appreciate that companies would take on risk and additional admin if the 'customer' doesn't have proof of purchase. If its against the law, they shouldn't do it. If you don't want to shop there, that's fine. If you want to warn other people, that's fine too. At the end of the day though, it is good practice to retain receipts and invoices on expensive purchases.
 
supersylo said:
Do you know of someone i could contact to help us try implement this in fincon. We have tried several times to try get it right but never seems to work. When the system was implemented we never set it up for serial numbers. So now when we try change it it requires serial numbers for everything, even cables and other odds and ends. We can get it to work, have tried with fincon support but have never been able to do it. They don't have anyone who comes out.

When we looked into this was a case of scanning each and every item into the system. When you order 100 of different items from many distributors and loads of each item , we just could not manage it was taking so long to get stock booked in and then shipped and transferred to each store.

Would appreciate it if you knew someone who could quote us on setting this up , if there is a simple way. There might be?
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I am not familiar with Fincon but I see the obvious humorous angle... I will look into it for my own interest.
Would it not be something as simple as just scanning in the serial number into a text field for the sale item at invoice time.
Do you not track your own serial numbers?
Can I really come and do a warranty claim by you with an item a bought elsewhere if I happened to also have bought a similar item from you?
Really?
The vast majority of items you sell have unique serial numbers and all your distributors rely on them for warranty processing, so how do you manage your business without tracking them?

Would you be interested in resolving this matter? Sincerely?
 
supersylo said:
This thread is going nowhere and people have stopped making valid points. Please if you do visit any of our stores and have any issues at all please feel free to contact me. I am generally always at the Pinetown store ( last 3 months have been based there).

Not sure if i am allowed to post my email address. You can email any of stores attention Greg and will do my level best to help you and solve any issues you have.

Thanks to those who gave honest feedback and I promise I am doing my best to get our service levels up to what everyone excepts and deserves from a store where you spend your money.
Click to expand...

I would speak to rpm, you can register here as a rep for the company. There was a user called PC ZONE who's been on the site before, not sure if you're the same guy?
 
Erm....

Extract from Fincon Accounting website..

Serial number tracking, both incoming and outgoing is available for all or selected stock items. This allows for easy tracing of paperwork, warranty claims and returning stock to correct suppliers. The tracking system provides for swap out, even between different items as well as goods swapped out by supplier for different items. Full reporting on the serial number tracking systems is available.
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http://www.fincon.co.za/

Can it be?
 
I just happen to browse through the forum after taking a break as I am still at the office adjusting all the pricing for Monday as Processors , Hard disk drives , monitors and Memory pricing are sky rocketing and saw Esquire mention on this thread and I think that you are being misled or have the wrong impression.

Esquire has never charged for lost invoices ever , however we insist you bring your original invoice to prove that you’re the original owner or reseller of the product.

We have had many times end users bringing stuff to us that were bought from the Junk Mail , OLX and other Auction sites as they cannot find the person that sold them the goods.

We cannot entertain end users as our infrastructure was never build for that type of business nor do we have the extra manpower to cater for them.

Another reason why we insist on the original invoice is that we had an issue couple of years back where we reprinted an invoice for a “ client” , did the necessary warranty swop only to find out later that is was the end user not our client ,who then went back and accused the reseller of ripping him off as he saw the original price on the reprinted invoice.

On suggestions of members on the forum we introduced that you could bring in your Xpress Card as proof of purchase and it has worked excellent thus far with no issues.

Regarding the warranty of the products we sell we give the full manufacturer’s warranty on all products we sell, unless it is an item we parallel import ourselves,or if we did special deals with manufacturer on End Of Life products and also if items are sold in the FireSale or Clearance sales but those are clearly marked and also on a very rare occasions.

99.9% of the product we sell are with the full manufacturer’s warranty including the Lifetime warranty on some of products .

Did you know we had a client purchase a R 29.00 speaker in 2008 and brought it back for warranty in 2012 and we honoured his warranty as that product comes with a lifetime warranty and as long as the manufacturer produces that speaker we will honour that warranty.

Have a Great evening and let me get back to adjusting the prices
ESQ
 
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supersylo said:
We don't reprint invoices. We track on the system each supplier we buy the unit from and in case of hard drives can be up to 6 suppliers or more. Then contact each one and get the serial number tracked and then send to them. Takes time to get this done. There are many retailers 100 times our size that don't charge and don't even help at all if you don't have an invoice. We have loads of items returned all the time that gets tracked by suppliers that were not even purchased from us, but by our competitors. It is a lot of time wasted. I don't think it is an unreasonable request for people to keep their invoice.
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So what is the point of supplying a invoice as it's obviously not even used in your cumbersome tracking process. So with or without it it makes no difference, you still have to go through the same schlep. I even told you guys the drive came from Axiz so I did your job for you. The R150 you guys charge clients without an invoice is just a money making racket, nothing else.
 
Esquire said:
I just happen to browse through the forum after taking a break as I am still at the office adjusting all the pricing for Monday as Processors , Hard disk drives , monitors and Memory pricing are sky rocketing and saw Esquire mention on this thread and I think that you are being misled or have the wrong impression.

Esquire has never charged for lost invoices ever , however we insist you bring your original invoice to prove that you’re the original owner or reseller of the product.

We have had many times end users bringing stuff to us that were bought from the Junk Mail , OLX and other Auction sites as they cannot find the person that sold them the goods.

We cannot entertain end users as our infrastructure was never build for that type of business nor do we have the extra manpower to cater for them.

Another reason why we insist on the original invoice is that we had an issue couple of years back where we reprinted an invoice for a “ client” , did the necessary warranty swop only to find out later that is was the end user not our client ,who then went back and accused the reseller of ripping him off as he saw the original price on the reprinted invoice.

On suggestions of members on the forum we introduced that you could bring in your Xpress Card as proof of purchase and it has worked excellent thus far with no issues.

Regarding the warranty of the products we sell we give the full manufacturer’s warranty on all products we sell, unless it is an item we parallel import ourselves,or if we did special deals with manufacturer on End Of Life products and also if items are sold in the FireSale or Clearance sales but those are clearly marked and also on a very rare occasions.

99.9% of the product we sell are with the full manufacturer’s warranty including the Lifetime warranty on some of products .

Did you know we had a client purchase a R 29.00 speaker in 2008 and brought it back for warranty in 2012 and we honoured his warranty as that product come with a lifetime warranty.

Have a Great evening and let me get back to adjusting the prices
ESQ
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Your Durban store has notices posted at the cashier counter about fees for reprinting invoices? Isn't that the same thing?
 
Aquadyne said:
I am not familiar with Fincon but I see the obvious humorous angle... I will look into it for my own interest.
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I see you can actually download a working version from their site with a 500 transaction limit. Should be plenty to play/test with.
 
Fudzy said:
Your Durban store has notices posted at the cashier counter about fees for reprinting invoices? Isn't that the same thing?
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not the same thing it is for clients that come back to us after one , two, three years wanting invoices for vat purposes as you can claim vat within three years, that is for admin purposes not for warranty claims.
 
@Esquire can I ask for the invoice to be mailed to me or does the process require a signature? I usually scan all my important invoices. It's a schlep I'd rather avoid if I can.
 
the system we use does have that function but we have never implemented it as transactions need to signed by the client so that we don’t have any issues later , this is a best practise system we adopted to safe guard both our rights.

You most welcome to PM me and ask me to mail you an invoice or two but honestly we don’t encourage it

I need to go finish the price list as I am starving-PM me please if you need my assistance
 
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Esquire said:
I just happen to browse through the forum after taking a break as I am still at the office adjusting all the pricing for Monday as Processors , Hard disk drives , monitors and Memory pricing are sky rocketing and saw Esquire mention on this thread and I think that you are being misled or have the wrong impression.

Esquire has never charged for lost invoices ever , however we insist you bring your original invoice to prove that you’re the original owner or reseller of the product.

We have had many times end users bringing stuff to us that were bought from the Junk Mail , OLX and other Auction sites as they cannot find the person that sold them the goods.

We cannot entertain end users as our infrastructure was never build for that type of business nor do we have the extra manpower to cater for them.

Another reason why we insist on the original invoice is that we had an issue couple of years back where we reprinted an invoice for a “ client” , did the necessary warranty swop only to find out later that is was the end user not our client ,who then went back and accused the reseller of ripping him off as he saw the original price on the reprinted invoice.

On suggestions of members on the forum we introduced that you could bring in your Xpress Card as proof of purchase and it has worked excellent thus far with no issues.

Regarding the warranty of the products we sell we give the full manufacturer’s warranty on all products we sell, unless it is an item we parallel import ourselves,or if we did special deals with manufacturer on End Of Life products and also if items are sold in the FireSale or Clearance sales but those are clearly marked and also on a very rare occasions.

99.9% of the product we sell are with the full manufacturer’s warranty including the Lifetime warranty on some of products .

Did you know we had a client purchase a R 29.00 speaker in 2008 and brought it back for warranty in 2012 and we honoured his warranty as that product comes with a lifetime warranty and as long as the manufacturer produces that speaker we will honour that warranty.

Have a Great evening and let me get back to adjusting the prices
ESQ
Click to expand...

You make very valid points and I agree.. But as I pointed out before... You are essentially a distributor and not a retailer. Different principles apply in my mind.
When I order from Esquire it is always online, I therefore always have an electronic copy of my invoices.
 
Esquire said:
not the same thing it is for clients that come back to us after one , two, three years wanting invoices for vat purposes as you can claim vat within three years, that is for admin purposes not for warranty claims.
Click to expand...

Ah okay. Thanks for clarifying, the message does look ominous though. Maybe it should be elaborated.
 
Aquadyne said:
You make very valid points and I agree.. But as I pointed out before... You are essentially a distributor and not a retailer. Different principles apply in my mind.
When I order from Esquire it is always online, I therefore always have an electronic copy of my invoices.
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what you receiving from us when you place your order online is Web Order not the actual Tax Invoice, your invoice is printed when you collect your goods from us
or it is send by courier if you choose the courier option , that hard copy of the invoice is signed by the courier and the waybill is stapled to the copy for our records
 
Fudzy said:
Ah okay. Thanks for clarifying, the message does look ominous though. Maybe it should be elaborated.
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it has never been an issue since we introduced the Xpress card as proof that you are the original purchaser of the goods:)
I am addicted to this forum :D I really need to get some work done.
 
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