Please see job spec below. CVs may be sent to [email protected]
Salary: About R8 000 CTC PM
SYNOPSIS:
Become part of this exciting team and manage proactive consumable and break/fix incidents including in-bound customer service requests professionally and efficiently, ensuring a unique customer experience that delivers and exceeds customer expectations
QUALIFICATIONS:
• Matric
SKILLS AND KNOWLEDGE:
• MS Office / PC literacy, preferably with network related experience
• Proven Customer Relationship and excellent communication skills
• Previous call center experience will be advantageous
• Must have a good command of the English language and be able to speak clearly
• Dynamic Self-starter and punctual
• Must be a team player
• Must be able to work under pressure
• Must have great attention to detail
• Planning Organizing skills are essential
KEY PERFORMANCE AREAS:
• To effectively manage and process consumable incidents according to specified workflows and targets, including customer relationship, order management and control
• To effectively manage and process break/fix incidents according to specified workflows and targets, ensuring timeous problem resolution through the use of the Xerox knowledge base and break/fix resolver groups
• Be held accountable for managing incidents accurately according to specified workflows and assume responsibility for meeting and exceeding monthly performance targets
• To inform Management at regular intervals of increasing workload, outstanding incidents and un-responded service calls required to meet service level agreements
• Assist when required with re-active incoming service calls, consumable orders and dispatching of service technicians required to meet customer SLA and expectations
• Perform other ad-hoc duties requested by Management to ensure the smooth operation of the call centre
Should you not be contacted please consider your application as being unsuccessful
Salary: About R8 000 CTC PM
SYNOPSIS:
Become part of this exciting team and manage proactive consumable and break/fix incidents including in-bound customer service requests professionally and efficiently, ensuring a unique customer experience that delivers and exceeds customer expectations
QUALIFICATIONS:
• Matric
SKILLS AND KNOWLEDGE:
• MS Office / PC literacy, preferably with network related experience
• Proven Customer Relationship and excellent communication skills
• Previous call center experience will be advantageous
• Must have a good command of the English language and be able to speak clearly
• Dynamic Self-starter and punctual
• Must be a team player
• Must be able to work under pressure
• Must have great attention to detail
• Planning Organizing skills are essential
KEY PERFORMANCE AREAS:
• To effectively manage and process consumable incidents according to specified workflows and targets, including customer relationship, order management and control
• To effectively manage and process break/fix incidents according to specified workflows and targets, ensuring timeous problem resolution through the use of the Xerox knowledge base and break/fix resolver groups
• Be held accountable for managing incidents accurately according to specified workflows and assume responsibility for meeting and exceeding monthly performance targets
• To inform Management at regular intervals of increasing workload, outstanding incidents and un-responded service calls required to meet service level agreements
• Assist when required with re-active incoming service calls, consumable orders and dispatching of service technicians required to meet customer SLA and expectations
• Perform other ad-hoc duties requested by Management to ensure the smooth operation of the call centre
Should you not be contacted please consider your application as being unsuccessful