Please see job spec below. CVs may be sent to [email protected]
Salary: About R10 000 CTC PM
SYNOPSIS:
Provide 1st line support. Log 2nd line calls received from customer.
QUALIFICATIONS:
• Matric
• A+
• N+
• MTST / MCITP / MCDST / MCSE
SKILLS AND KNOWLEDGE:
• 3 years experience in IT
• 3 years software installation and troubleshooting
• 3 years experience in maintaining computer and printer equipment in an IT environment
• 1 year experience in a remote support environment preferable
KEY PERFORMANCE AREAS:
• Provide 1st line support
• Log 2nd line calls received from customer
• The Helpdesk Technician shall distinguish the category, call type and sub call type of the complaint and if possible resolve the problem telephonically or by remote access
• Escalate unresolved calls and update the electronic logging systems
• Remote support of Company’s customers’ base that subscribes to the remote services offered
• Configure and solve problems relating to Microsoft office professional, Microsoft Project, Microsoft Visio, Microsoft Outlook and any other approved client software remotely
• Make changes to Microsoft Active Directory to keep users information updated
• Update the electronic logging system with the findings and resolutions
• Adherence to ISO 9000 procedures
Should you not be contacted please consider your application as being unsuccessful
Salary: About R10 000 CTC PM
SYNOPSIS:
Provide 1st line support. Log 2nd line calls received from customer.
QUALIFICATIONS:
• Matric
• A+
• N+
• MTST / MCITP / MCDST / MCSE
SKILLS AND KNOWLEDGE:
• 3 years experience in IT
• 3 years software installation and troubleshooting
• 3 years experience in maintaining computer and printer equipment in an IT environment
• 1 year experience in a remote support environment preferable
KEY PERFORMANCE AREAS:
• Provide 1st line support
• Log 2nd line calls received from customer
• The Helpdesk Technician shall distinguish the category, call type and sub call type of the complaint and if possible resolve the problem telephonically or by remote access
• Escalate unresolved calls and update the electronic logging systems
• Remote support of Company’s customers’ base that subscribes to the remote services offered
• Configure and solve problems relating to Microsoft office professional, Microsoft Project, Microsoft Visio, Microsoft Outlook and any other approved client software remotely
• Make changes to Microsoft Active Directory to keep users information updated
• Update the electronic logging system with the findings and resolutions
• Adherence to ISO 9000 procedures
Should you not be contacted please consider your application as being unsuccessful