Persistent Telkom ADSL fault

[G.O.]

Hi guys,

i have been pulling my hair out over this one, so finally posting this in desperation.

Basically I have a loud crackling noice on my telkom adsl line. This prevents me from using the telephone line for voice calls, and my adsl line drops the whole time. Btw, the noise is not always equally bad.

I'm with web africa, and they have gotten telkom out here more than 3 times. They have apparently checked at the switch and put me on the good line. Ofcourse the last time the guy was here (unfortunately I'm always at work at these times), the line quality was better. But he said is must be the router. Well, was on my way to buy the new router, I disconnected the router completely and the noise was still there, so don't believe it can be that.

Here's the setup: I have 2 phone points in my house (same phone line). Also have alarm. The router, modem and phone is connected on the one line, and fax machine on the other (usually switched off). Have filters on both lines.
Modem is the Telkom MEGA 100WR. Have tried to remove filters, and add filters, and even bought new filters. Have disconnected the alarm, and router and both. When I remove the filters I can hear modem like sounds, with filters they're gone.
But the crackling remains. Aaargh.

Please help!

Not sure if this will help, but here are my router's modem statistics:
Modem Status
Connection Status * Connected
Us Rate (Kbps) * 256
Ds Rate (Kbps) * 512
US Margin * 15
DS Margin * 12
Trained Modulation * ADSL_G.dmt
LOS Errors * 6
DS Line Attenuation * 40
US Line Attenuation * 24
Peak Cell Rate * 603 cells per sec
CRC Rx Fast * 131
CRC Tx Fast * 10
CRC Rx Interleaved * 0
CRC Tx Interleaved * 0
Path Mode * Fast Path

DSL Statistics
Near End F4 Loop Back Count * 0
Near End F5 Loop Back Count * 0

Thanks!

 

[MickeyD]

You should report your fault as a POTS problem and not an ADSL problem due to the crackle on your line. Also explain that it is intermittent and that it might be clear when they run the automated test (and close your fault via SMS) but that the crackle returns. Hence they must NOT close your fault ref until a cable techie checks your line.

This is more than likely a cable issue, somewhere between your jack at home and theit Street Distribution Cabinet (SDC).

Can you obtain a 'loan' modem and test to confirm above?


PS. POTS = Plain Old Telephone Service (voice)

 

[Pada]

If you've got a crackling sound on your telephone line (with your ADSL modem disconnected), then you should report that as the fault and keep escalating it until Telkom fixed it.

 

[MickeyD]

If you've got a crackling sound on your telephone line (with your ADSL modem disconnected), then you should report that as the fault and keep escalating it until Telkom fixed it.

Yep, it is much easier for them to find reasons to close an ADSL fault (modem, filter, ISP, etc). Crackle on a voice line is NOT easily BS'd away!

 

[nkawit]

Shoot me your phone number in a PM and I'll screenshot the DSLAM interrogation for you.