Phone stock after taking out the contract

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nadeem_k

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Hi

I went into a telkom mobile store a week ago to take out a contract only to be told the phone was not in stock. I then contacted telkom Direct who initially also didn't have Stock but when I followed up they did have Stock and processed my application. The contract has been approved and the first debit order has been taken off. I now received a sms to say there is no stock which is going to result in delays on my delivery.

What do I do? I would imagine the contract has been agreed and paid for and thus Telkom are legally obligated to provide me with the device or they are in breach of the contract? Is there perhaps a Telkom rep on the forum that can help me?
 
nadeem_k said:
Hi

I went into a telkom mobile store a week ago to take out a contract only to be told the phone was not in stock. I then contacted telkom Direct who initially also didn't have Stock but when I followed up they did have Stock and processed my application. The contract has been approved and the first debit order has been taken off. I now received a sms to say there is no stock which is going to result in delays on my delivery.

What do I do? I would imagine the contract has been agreed and paid for and thus Telkom are legally obligated to provide me with the device or they are in breach of the contract? Is there perhaps a Telkom rep on the forum that can help me?
Click to expand...

Maybe try an ombudsman. that should heat things up a bit.

http://www.cgso.org.za/

not CSGO...
 
I would have assumed your contract would only be active once you received your sim and device. Rather you have this contract cancelled and apply for a new 1. also do a reversal on the debit order

Take out contract from telkom store and not online. you can call telkom direct to find out which stores have stock first.. you can google the telkom direct number
 
Telkom Direct is not linked to the stores so they have no view of stock within the stores
 
nadeem_k said:
Telkom Direct is not linked to the stores so they have no view of stock within the stores
Click to expand...

Yes they do.. you need to call the telkom direct contact centre.. They can view stock at any of their branches.. thats how i found out which store had the telkom LIT box when i was purchasing.. I have the durban number 031 254 5300 but they should be linked country wide
 
Is there a Telkom agent on the forum who can help? I can't get through to the direct team
 
Welcome to the club... I've been sitting with an "approved" contract and no device for over 2 months.
 
All I can say is, never ever try online with Telkom, they are useless.

There was a Telkom person on here (TelkomZA I think?), but their competence was also not the best at times, don't know if they are still around.
 
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