Phone upgrade and SIM swap

[PurSpyk!!]

Hi,

Upgraded my phone in Monday, and MTN offered me a free sim swap, so my existing phone has my current sim card in and n the new the new one. Then Monday evening I received an sms wanting me to confirm the swap, so I replied Yes as per the sms, then every hour for the next 2 days I kept on receiving the same sms, I replied yes 5 more times, and then at 16:35 today I received another sms that the sim swap had been cancelled. Drove all the way to the closest mtn shop and all they cold do was log a issue. When I called the customer care line, the attitude was pathetic, no one seemed to be able to understand the issue, and all that happened was I was transferred from one person to another. Even the floor manager at the time, a Mr B Lepelle had no interest in my issue, and then claimed the systems were down, which was denied 5mins later when I called again. MTN is in a real mess.

 

[Stokstert]

I had the same mess for 3 days but did not receive the SMS to request the swap. I then decided to remove the battery for 30 seconds and when the phone restarted the old Sim was dead and the new one activated. MTN shop promised at least 5 times to call me back after visiting them every day, but you guessed right, they never did. Useless bunch.
I am also waiting for a resolvement of a billing problem for 6 month, have at least 6 reference numbers already, but nothing positive is forthcoming.

 

[PurSpyk!!]

Thanks, your story does not give me much hope, if its not resolved tomorrow I will just go in and cancel my contract, sick of this ****.

 

[Dr_Data]

Thanks, your story does not give me much hope, if its not resolved tomorrow I will just go in and cancel my contract, sick of this ****.

Hi There

Can you PM me the details and I will get the relevant department to check. Send me the SIM number of the old and new SIM as well as your cell number.

Thanks

 

[Chevron]

Hi,

Upgraded my phone in Monday, and MTN offered me a free sim swap, so my existing phone has my current sim card in and n the new the new one. Then Monday evening I received an sms wanting me to confirm the swap, so I replied Yes as per the sms, then every hour for the next 2 days I kept on receiving the same sms, I replied yes 5 more times, and then at 16:35 today I received another sms that the sim swap had been cancelled. Drove all the way to the closest mtn shop and all they cold do was log a issue. When I called the customer care line, the attitude was pathetic, no one seemed to be able to understand the issue, and all that happened was I was transferred from one person to another. Even the floor manager at the time, a Mr B Lepelle had no interest in my issue, and then claimed the systems were down, which was denied 5mins later when I called again. MTN is in a real mess.

They should have done there while you waited.

SIM swap has never taken more than 10min for me.