Sign up with GoogleClarotech’s Telephony Team delivers and supports PBX and Call Centre solutions built around the Asterisk platform. Additional components such as QueueMetrics and the ViciDial dialler are implemented as required. Clarotech provides Consulting services to our telephony clients in order to advise on best practice, system architecture, and integration. Data Analysis, Reporting and Analytics are a major part of the service offering.
The successful candidate will join the Call Centre Consulting team and be involved in customer-facing consulting and support as well as application design and development of User Interfaces, Integration Tools and Data Extraction/Manipulation.
The position is based in Cape Town and may require some national travel. Applicants must be in possession of valid South African work permit.
Salary: R15000 – R25000pm commensurate with experience and qualifications.
Desired Skills and Experience
Education
• Tertiary education in relevant discipline from an established institution is preferred, but may be substituted with good experience.
Requirements
• Good understanding of development principles
• A minimum of two years PHP and MySQL, HTML, CSS programming experience
• Database Design, extensive SQL knowledge
• MS-Excel (including Pivot Tables)
• Data Analysis
• Business Intelligence and Reporting
• Linux fundamentals, including shell scripting
• Basic knowledge of IT Systems & Networking Architecture
Advantageous
• Understanding of Telephony Architecture, VoIP
• Asterisk - dCap (or equivalent). Experience with QueueMetrics and ViciDial
• Call Centre Operations experience
• Call Centre Reporting & Analytics
Personal Skills/Attributes
• Innovative logical thinker and problem solver
• Fanatical attention to detail. Able to produce quality documentation of solutions
• Proactive, can-do attitude
• Excellent troubleshooting, problem management and resolution skills;
• Excellent customer service and communication skills. Comfortable presenting solutions and results to clients.
• Ability to work alone and within a team
• Ability to work to deadlines and under pressure. Ability to multi-task.
Clarotech Consulting is an IT company based in Cape Town and Johannesburg offering IT infrastructure support/consulting and telephony services to the mid-market, corporates and dedicated call centres throughout Southern Africa.
It is a leading provider of Asterisk PBX products, support and training. Clarotech’s flagship PBX and Call Centre solution is shift*eight, an integrated PBX solution based on Asterisk open source and in-house customised software. Clarotech also offers cloud-based services, including hosted call centre/PBX solutions, server hosting, BDR and voice termination.
Forward a detailed CV to: adellef @ clarotech . co . za
Please note that applicants should be able to present themselves at Clarotech's offices in Cape Town for an interview.
You can find out more about our company and what we do here: www.clarotech.co.za.
If you have questions then it's best to PM rather than reply in the thread for a speedier response.
The successful candidate will join the Call Centre Consulting team and be involved in customer-facing consulting and support as well as application design and development of User Interfaces, Integration Tools and Data Extraction/Manipulation.
The position is based in Cape Town and may require some national travel. Applicants must be in possession of valid South African work permit.
Salary: R15000 – R25000pm commensurate with experience and qualifications.
Desired Skills and Experience
Education
• Tertiary education in relevant discipline from an established institution is preferred, but may be substituted with good experience.
Requirements
• Good understanding of development principles
• A minimum of two years PHP and MySQL, HTML, CSS programming experience
• Database Design, extensive SQL knowledge
• MS-Excel (including Pivot Tables)
• Data Analysis
• Business Intelligence and Reporting
• Linux fundamentals, including shell scripting
• Basic knowledge of IT Systems & Networking Architecture
Advantageous
• Understanding of Telephony Architecture, VoIP
• Asterisk - dCap (or equivalent). Experience with QueueMetrics and ViciDial
• Call Centre Operations experience
• Call Centre Reporting & Analytics
Personal Skills/Attributes
• Innovative logical thinker and problem solver
• Fanatical attention to detail. Able to produce quality documentation of solutions
• Proactive, can-do attitude
• Excellent troubleshooting, problem management and resolution skills;
• Excellent customer service and communication skills. Comfortable presenting solutions and results to clients.
• Ability to work alone and within a team
• Ability to work to deadlines and under pressure. Ability to multi-task.
Clarotech Consulting is an IT company based in Cape Town and Johannesburg offering IT infrastructure support/consulting and telephony services to the mid-market, corporates and dedicated call centres throughout Southern Africa.
It is a leading provider of Asterisk PBX products, support and training. Clarotech’s flagship PBX and Call Centre solution is shift*eight, an integrated PBX solution based on Asterisk open source and in-house customised software. Clarotech also offers cloud-based services, including hosted call centre/PBX solutions, server hosting, BDR and voice termination.
Forward a detailed CV to: adellef @ clarotech . co . za
Please note that applicants should be able to present themselves at Clarotech's offices in Cape Town for an interview.
You can find out more about our company and what we do here: www.clarotech.co.za.
If you have questions then it's best to PM rather than reply in the thread for a speedier response.
Last edited: