Pinehurst, Durbanville

[minity]

We have, what I suspect, a congestion issue around 6pm during the week. Sometimes it renders the internet connection completely useless with local pings over 1000ms. It becomes better as the night goes on.
Phone: 021 976 xxxx
Line speed: 4Mbps/10Mbps
ISP: OpenWeb - Gold Uncapped
Time: Weekdays around 6pm, also month ends.

[table="width: 500, class: grid"]
[tr]
[td][/td]
[td]Down[/td]
[td]Up[/td]
[/tr]
[tr]
[td]SNR Margin (dB):[/td]
[td]26.3[/td]
[td]14.0[/td]
[/tr]
[tr]
[td]Attenuation (dB):[/td]
[td]15.0[/td]
[td]7.0[/td]
[/tr]
[tr]
[td]Output Power (dBm):[/td]
[td]5.2[/td]
[td]2.3[/td]
[/tr]
[tr]
[td]Attainable Rate (Kbps):[/td]
[td]10912[/td]
[td]1096[/td]
[/tr]
[tr]
[td]Rate (Kbps):[/td]
[td]4096[/td]
[td]512[/td]
[/tr]
[/table]


Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 4 ms 1 ms <1 ms 192.168.1.1
2 2 ms 1 ms 1 ms 10.0.0.1
3 632 ms 501 ms 487 ms 196-215-192-1.dynamic.isadsl.co.za [196.215.192.1]
4 430 ms 398 ms 385 ms cdsl1-ctn-vl2376.ip.isnet.net [196.38.72.205]
5 237 ms 235 ms 212 ms 196.35.115.128
6 326 ms 221 ms 189 ms 168.209.6.12
7 * 704 ms 753 ms 168.209.6.130
8 699 ms 708 ms 753 ms 196.25.247.25
9 483 ms 490 ms 591 ms 196.43.25.205
10 669 ms 666 ms * 196.43.39.162
11 763 ms 833 ms 851 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
12 863 ms * 1228 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
13 1206 ms 1043 ms 1074 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

Trace complete.

 

[rqleslie]

Yes, I know a few people that stay in the area and have the exact same issue ! its terrible, I am in Uitzicht and speed is perfect.

How does someone go about getting Telkom to implement upgrades / resolve the congestion!

 

[Kneebough]

Exactly the same issue here. Also in Pinehurst. Latency makes gaming unplayable.

My tracert is over a 1000 ms for first hop.

Phone: 021 976 xxxx
Line speed: 2Mbps
ISP: MWEB 2mbps premium uncapped
Time: Weekdays from 6pm-12am

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.0.100
2 1472 ms 1466 ms 1532 ms 197.87.25.1
3 1581 ms 1467 ms 1292 ms 197.84.96.138
4 1125 ms 1146 ms 1231 ms 197.84.2.2
5 1339 ms 1478 ms 1353 ms 196.28.178.66
6 1294 ms 1370 ms 1422 ms 196.41.144.35
7 1478 ms 1720 ms 1491 ms 196.2.63.110

 

[Vio]

Pinehurst Durbanville:

In peak times between 5pm and 2am in the mornings poor latency, slow speeds. Speed Test: http://www.speedtest.net/my-result/2902844931 yes that's 0.13/0.12 on a 1mbit line... Latency is over 1K as seen below.

Phone: 021 975 xxxx
Line speed: 1Mbps
ISP: MWeb 1Mbps Uncapped ADSL (I used to be on 4Mbit but when this nonsense started last year October I downgraded since telkom wouldn't fix their nonsense)
Time: 8:15PM (but varies generaly between 5pm-ish and 2am-ish)

ADSL Link Downstream Upstream
Connection Speed 1024 kbps 512 kbps
Line Attenuation 16.0 db 10.0 db
Noise Margin 30.3 db 14.0 db

tracert telkom.co.za
Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 1092 ms 1222 ms 1088 ms 197-87-25-1.cpt.mweb.co.za [197.87.25.1]
3 927 ms 931 ms 905 ms 197-84-96-138.cpt.mweb.co.za [197.84.96.138]
4 782 ms 668 ms 715 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 1210 ms 1228 ms 1116 ms 197-84-5-242.cpt.mweb.co.za [197.84.5.242]
6 979 ms 772 ms 730 ms tengig0-0-0.cpt-pr-2.mweb.co.za [197.84.4.165]
7 1195 ms 1244 ms 1497 ms cpt.telkom-ipnet.co.za [197.84.4.21]
8 1352 ms 1403 ms 1281 ms 196.43.25.205
9 1513 ms 1554 ms 1420 ms 196.43.39.166
10 1326 ms 1259 ms 1237 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
11 1313 ms 1338 ms 1124 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
12 931 ms 818 ms 851 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

Trace complete.

 

[Kneebough]

Furthermore, it was bad in Jan this year and I spent time every evening on the phone with Telkom complaining about the speed and latency. Then after about a month of terrible speeds, things got better. Up until last night, i was getting 160ms average latency but since last night it has been around 1200-1500ms.

What I do know is that Pinehurst is on a remote network and I suspect that there is either congestion at an exchange level (someone new has moved into the area and is flatlining his 10mbps line when they get home from work) or there is a bottle neck getting us onto the main fibre ring.

 

[Vio]

Furthermore, it was bad in Jan this year and I spent time every evening on the phone with Telkom complaining about the speed and latency. Then after about a month of terrible speeds, things got better. Up until last night, i was getting 160ms average latency but since last night it has been around 1200-1500ms.

What I do know is that Pinehurst is on a remote network and I suspect that there is either congestion at an exchange level (someone new has moved into the area and is flatlining his 10mbps line when they get home from work) or there is a bottle neck getting us onto the main fibre ring.

Pretty much same story with me, but when it got "better" the speed never got above 1.6Mbit in peak times with it averaging around 1mbit even though I was sitting on a 4mbit line back then. Thats when I just decided stuff this and down graded to 1Mbit, but as you can see in my latest speed test even that is sitting at 0.13mbit now....

 

[dualmeister]

Surely there must be a decent infrastructure in place i.e. with the new Pinehurst Shopping Centre going up?