Ping shoot-out - UUnet vs SAIX

sybawoods

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This will only be of value to those who require low-latency international connections for trading, gaming, VOIP, or some other latency dependent internet activity.

I do lots of international gaming, and some on-line trading, which requires low latency connections. The dreaded cap is not much of an issue for me. So when hunting for an internet connection, the most important things I look for are:

- international pings to the US and UK (anything less than 350 is good)
- stability of pings (no spikes i.e. shooting from 200-300 every few seconds)
- packet loss (a higher ping with zero packet loss, is better than a low ping with even 5% packet loss).

I have been testing fairly exhaustively after acquiring a UUnet account over the week-end, and comparing it to both Telkom shaped and unshaped. I have access to ISDN as well, but did not bother testing for this exercise.

I have posted some screen-shots below from ping-plotter, which are simply one minute snap-shots of results taken earlier today. I have a lot more data saved in ping-plotter, but these samples are really represenative of what I have been experiencing since the week-end. So... here goes


UUnet - uncapped (not completely unshaped apparently)
uunet_uk_peek.png


The graph at the bottom of the image shows stability of ping. You want this to be a straight line in an ideal world, or as close to it. The "manhatten skyline" on the UUnet graph is terrible, with pings spiking up and down from 375 to 796 in the one minute test window. Furthermore, the big red bar indicates packet (data) loss. Not a good thing for either gaming, or trading.



SAIX shaped - homeDSL512
saix_basic_peek.uk.png

Here can you clearly see that the graph at the bottom shows much more stability than the UUnet account. The "Manhatten skyline" is much flatter, indicating very little spiking of pings. In fact, it hovered between 429-450 in the one minute test window, which isn't too bad. Zero packet loss in the test window. The biggest downer is that pings are relatively high, and outside my 350ms thresh-hold.



SAIX unshaped
saix_peek_uk.png

Very stable skyline - in fact, it very seldom gets any flatter than this for an international connection. Pings hovered between 264-275 in the one minute test window, also with zero packet loss

Conclusions
Sadly, Saix unshaped still offers the best performance for latency. In my experience, SAIX shaped seems to outperform the UUnet account in terms of stability. While UUnet seems to offer lower pings, they are very unstable, and suffers intermittent packet loss. Both are no-no's as far as I am concerned. Like I said before, these samples posted above are fairly representative of tests taken at various times of the day, and on different days, including week-ends, evenings, after mid-night etc. Both SAIX shaped and UUnet results were very dependent on time of day, while the SAIX unshaped account returns identical (or close to identical) results irrespective of the time of day. For my purposes, right now, SAIX unshaped, sadly, still represents the best quality ADSL experience, at a very unhealthy price.

Disclaimer
The tests and conclusions above are very one dimensional i.e. only looking at latency. Obviously, everyone has different needs, and when evaluating the best internet connection for yourself, there are many other factors that need to be taken into account including costs, band-width, caps, etc. In my world, latency is the deal-breaker, and that's what I evaluated above. For a more comprehensive evaluation of local broadband offerings, please consult MyADSL's broadband ratings . The tests above are also not intended to deter anyone from taking up any of the UUnet offerings currently advertised on the forum. The two companies who advertise here, that I have dealt with,both offered excellent service, and for your purposes the uncapped component of the offer may be the deal-breaker ;) .
 
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A few comments should be in order:

stability of pings = jitter.

Jitter is very bad for VoIP, gaming being a lot less important to (most) businesses ,whereas VoIP is.

Interestingly enough, UUNet uses a 45MB pipe, hired through telkom on the SAT3 cable. This is the reason why UUNet can NEVER have the same QoS parameters as telkom. Telkom can use all their slack bandwidth on SAT3 while UUNet relies on a fixed 45MB pipe. This might change with SNO if Tata provides UUNet with access to their portion of SAT3.

It is obvious that a huge part of the latency comes from the south african part of their operation. This might be an indication of overload... or really bad system configuration (doubtful about the later though)

A solution might be to implement QoS and give real-time applications better jitter control - this is their only viable solution really.

It would be interesting to have the same graphs for different parts of the day, and also over a greater span of time.
 
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Great job Sybawood!!! It indicates, that an unshaped service does not mean automatically better results.
 
16 Feb 2005 : 19:02:46.06
Telkom 512 Prolog :
Pinging bzflag0.gamesunited.de [212.6.108.237] with 32 bytes of data:
Reply from 212.6.108.237: bytes=32 time=478ms TTL=53
Reply from 212.6.108.237: bytes=32 time=462ms TTL=53
Reply from 212.6.108.237: bytes=32 time=472ms TTL=53
Reply from 212.6.108.237: bytes=32 time=472ms TTL=53
UUNET:
Pinging bzflag0.gamesunited.de [212.6.108.237] with 32 bytes of data:
Reply from 212.6.108.237: bytes=32 time=294ms TTL=43
Reply from 212.6.108.237: bytes=32 time=312ms TTL=43
Reply from 212.6.108.237: bytes=32 time=302ms TTL=43
Reply from 212.6.108.237: bytes=32 time=302ms TTL=43

Quite a Difference - also in cost - sigh.
I'm just adding this here so that in a few months I can re-check.
 
Dominic Rooney said:
Just out of interest, why is the cap not an issue for you since you play online gaming?

Well in my hey-day ( :D ) I used to game 4 or 5 hours per evening, often more, every night and most week-ends, and never reached my cap (/shrug). I played WoW while on holiday in Dec / Jan for sometime 8-10 hours a day, and never got capped.

Unless you're running a server, it will take a lot of hard gaming to get capped only from gaming. Of course, even when you do get capped, it has absolutely zero impact on local gaming.
 
4-5 hours and you never got capped - I'm astonished

Yes I heard that WoW doesn;t take up alot of bandwidth - apparently only 4kb/sec

Maths time now:P

1min = 240KB
1 hour = 14400KB (14,4MB)
10 hour = 144000 (144MB)

~1,4GB every 10 days = 3.2GB/month but you have the unshaped offering so you would have 800MB left:P
 
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Were these icmp or udp pings?

While pings give an indication of the worst the network can do for you, it does not mean that your other traffic is going to fair as badly. pings are usualy given the lowest priority on a network and often traffic shaped to low levels to prevent wastage and dos attacks.
 
asmith said:
Were these icmp or udp pings?

While pings give an indication of the worst the network can do for you, it does not mean that your other traffic is going to fair as badly. pings are usualy given the lowest priority on a network and often traffic shaped to low levels to prevent wastage and dos attacks.

Hi asmith

I'm aware of that yes. The images above were from icmp pings, but pingplotter supports udp pings as well, and gave virtually identical results for either.
 
sybawoods, i have been on for 2days now. And I can definetly agree with you. Things do seem abit unstable(spikey) on uunet. But its all in within range so Im happy. Gaming however isn't so good for me. On the steam server my css ping is quite high 90ish. On the local warcraft server its abit lower 50-60. One thing I have noticed with telkom's saix offering I could be dl'ing at 40k and still be able to play warcraft without any lag watsoever. Not possible with uunet.

On the upside at night downloads is pretty open,p2p,mirc,direct downloads. get super fast speeds. 50-60k combined all download speeds.

Local surfing is also much faster than international. The thing about international surfing is that its only some sites that are slow! very strange
 
Dominic i believe it depends on what he plays that will chew up his bandwidth. For instance, Battlefield1942 with a high server count can take up huge amounts of bandwidth! Up to 25k sometimes that ive experienced and thats excluding the constant 6k upload or so. Nascar I would think very little is needed, cs is about 6-7k?
 
WoW thanks sybawoods, with my imminent arrival of my copy of WoW I was wondering if it was worth the upgrade to the unshaped service. This post has helped loads :D . Gaming on the shaped service is a potluck, and can vary drastically from one hour to the next. Nobody likes to be the lagger :eek: . That said price difference is quite substantial :mad:
 
People on the SAIX Gaming Forums play with 700ms-800ms with shaped ADSL, which is playable apparently (this is after 18:00 in the evening, which is the best time to play)
 
But for World of Warcraft that's very playable, unless you're picky. I coped fine for a week and a bit (during the Euro beta) on 56K. Averaged at about 900ms, but only very occasionally did I consider it "unplayable".

Darric
 
freeek said:
firefli, i was told latency of 500ms for wow is acceptable. give it a try on normal dsl

I am in no rush to give helkom anymore money, so I will definitely try WoW on my normal ADSL connection for the mo :p
 
its not "poor" stability, rather not so great stability. Its not that bad! latency isn't that high! But maybe if they told they will improve
 
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