Good day, maybe some of you will know what I should do.
On the 2nd of November I placed an order online via the Telkom website for an adsl package. A few minutes later, I was contacted by a sales representative and had my order confirmed and set in motion. I was told that a technician will contact me within 3-5 business days to set up my line and adsl. So far, nothing.
I contacted their helpline, and was placed on hold indefinately. I contacted them via social media, and no response. I emailed them, no response. I received a reference number, but that's it.
Today, I placed the same order via their website, and when I was contacted, they claim that they do not have my previous order on system and have escalated this issue.
Does anyone have any advice or perhaps an email address that you have had success with?
On the 2nd of November I placed an order online via the Telkom website for an adsl package. A few minutes later, I was contacted by a sales representative and had my order confirmed and set in motion. I was told that a technician will contact me within 3-5 business days to set up my line and adsl. So far, nothing.
I contacted their helpline, and was placed on hold indefinately. I contacted them via social media, and no response. I emailed them, no response. I received a reference number, but that's it.
Today, I placed the same order via their website, and when I was contacted, they claim that they do not have my previous order on system and have escalated this issue.
Does anyone have any advice or perhaps an email address that you have had success with?
