Playstation 4, 2 days old and broken

S

Stilojon

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So I managed to pick up a new Ps4 the other day, and I cant believe my luck as I seemed to of picked up a duff one.

Anyone had problems with the PS4?

Mine cant keep discs in, keeps spitting it out. Very annoying.

I rang Game and they said they wont replace it, and that they would have to send it off to Sony to be repaired.

Im shocked at this, as they should just replace the faulty item they have given me and then they deal with Sony.

has anyone had this experience with GAME before?
 
What??? :twisted:
I would go in screaming and shouting the product is not working as advertised and is faulty they will have to replace it immediately.
This is not your fault, you did not brake the product. They have to switch it for you.

Sorry for your dud. It happens :sick:
 
Stilojon said:
So I managed to pick up a new Ps4 the other day, and I cant believe my luck as I seemed to of picked up a duff one.

Anyone had problems with the PS4?

Mine cant keep discs in, keeps spitting it out. Very annoying.

I rang Game and they said they wont replace it, and that they would have to send it off to Sony to be repaired.

Im shocked at this, as they should just replace the faulty item they have given me and then they deal with Sony.

has anyone had this experience with GAME before?
Click to expand...

They should give your money back if you return it.
 
I would go into Game and demand very loudly that the unit be replaced according to CPA. I would never accept an other option unless they gave me a full refund.

They pulled that stunt with me once, so I raised my voice just enough to make sure it was not shouting but customers nearby could hear me. I walked out with a new item :)
 
Oh, and if you don't come right. Then immediately give them a letter of demand telling them you will take them to small claims court. I did that with OK furnitures and won in Small Claims when I told the commissioner that CPA was on my side.
 
If it is two days, then its out-of-box failure and you can get a replacement or money back. Every retailer operates like that - i.e. swop-out within 7 days - I have done this often with Incredible Connection and Game should operate no different.
 
Depending on how long ago you bought it, they must swop it out.

Check the till slip, usually has the returns process T&C's on there.
 
Stilojon said:
So I managed to pick up a new Ps4 the other day, and I cant believe my luck as I seemed to of picked up a duff one.

Anyone had problems with the PS4?

Mine cant keep discs in, keeps spitting it out. Very annoying.

I rang Game and they said they wont replace it, and that they would have to send it off to Sony to be repaired.

Im shocked at this, as they should just replace the faulty item they have given me and then they deal with Sony.

has anyone had this experience with GAME before?
Click to expand...

What discs are you inserting into the PS4?
 
very strange from game they normally have a very good return policy without problems, perhaps they did not have PS4's to give you for the replacement of the broken one?
 
I don't believe the OP. He is hiding some info from us.

Game/makro/massmart have a very relaxed returns/exchange policy.

I have had broken items replaced on the spot within 6 months.

Also id like to know what discs are being rejected. Remember xbox games don't work in a ps4
 
Eh!

Game is the two-dolla ho of returns in the retail space.

Show them a slip, the box and the bits 'n pieces and those kind (don't give a sh 1 t) people in the returns area will give you your money back faster than you can say 'yee haw!'
 
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