HouseRoKKa
New Member
- Joined
- Aug 27, 2012
- Messages
- 7
- Reaction score
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Hi there mybroadband peeps!
I was wondering if somebody with a good understanding of our local internet network/s could assist me with a matter pertaining to my MWEB 4MB uncapped account. I have noticed that over the past two weeks my account has been up and down in terms of actual download speeds, and also that packet loss is occurring at times. Also, I seem to have above average jitter on my line (according to pingtest.net) and I would very much like to find out what could possibly be causing this to happen to my account and/or adsl line.
I have been in contact with MWEB support, and have received one response from so far, to which I have replied and I am waiting for the next bit of response to take it further with them. However, if anybody could assist with any advice/recommendations as to why my account may be behaving like this, I would very much appreciate it.
Here is some info pertaining to my situation:
- I live in the Hillcrest area of Durban, KZN.
- I have a 4MB uncapped account with MWEB (the R899 one)
- packet loss occurring from time to time (more frequent during bad weather)
- I have a Chinese made wireless router - Tenda W150D (http://www.tenda.cn/tendacn/product/show.aspx?productid=389)
I have been monitoring my account in terms of download speeds, packet loss and jitter etc, using the following sites:
- capetown.spdtst.saix.net
- speedtest.net
- pingtest.net
- hostmycalls.com/tools/ (this is an online tool to monitor packet loss over a given period of time)
Now I can't give you every set of results that I received using the above mentioned sites, but I can give you a brief breakdown of them as follows:
- speedtest.net: highest download speed of 3.4 Mb/s (obtained about 2 weeks ago), lowest 0.45 Mb/s, and today I just got 2.06 Mb/s with an overall average latency of about 250ms to Berlin, Germany.
- pingtest.net: just did a test to Nuremburg, Germany; here are the results: 0% packet loss, 252ms ping and 25ms Jitter.
- tracert to bbc.co.uk:
C:\Users\HouseRoKKa>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 40 ms 79 ms 30 ms 41-133-72-1.dsl.mweb.co.za [41.133.72.1]
3 46 ms 46 ms 47 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 47 ms 53 ms 42 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 213 ms 227 ms 230 ms 176.67.177.131
6 221 ms 233 ms 238 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
7 224 ms 220 ms 211 ms vl-3604-ve-228.csw2.London1.Level3.net [4.69.166
.157]
8 231 ms 231 ms 217 ms ae-24-52.car3.London1.Level3.net [4.69.139.100]
9 222 ms 218 ms 236 ms 195.50.90.162
10 * * * Request timed out.
11 221 ms 226 ms 217 ms ae1.er01.thdow.bbc.co.uk [132.185.254.18]
12 229 ms 246 ms 215 ms 132.185.255.92
13 260 ms 239 ms 218 ms 212.58.241.131
Trace complete.
I know this is not an easy subject to give an accurate or definitive answer too, but as I mentioned any advice would appreciated as to why this could be happening.
Thanks in advance for your help!
Cheers!
I was wondering if somebody with a good understanding of our local internet network/s could assist me with a matter pertaining to my MWEB 4MB uncapped account. I have noticed that over the past two weeks my account has been up and down in terms of actual download speeds, and also that packet loss is occurring at times. Also, I seem to have above average jitter on my line (according to pingtest.net) and I would very much like to find out what could possibly be causing this to happen to my account and/or adsl line.
I have been in contact with MWEB support, and have received one response from so far, to which I have replied and I am waiting for the next bit of response to take it further with them. However, if anybody could assist with any advice/recommendations as to why my account may be behaving like this, I would very much appreciate it.
Here is some info pertaining to my situation:
- I live in the Hillcrest area of Durban, KZN.
- I have a 4MB uncapped account with MWEB (the R899 one)
- packet loss occurring from time to time (more frequent during bad weather)
- I have a Chinese made wireless router - Tenda W150D (http://www.tenda.cn/tendacn/product/show.aspx?productid=389)
I have been monitoring my account in terms of download speeds, packet loss and jitter etc, using the following sites:
- capetown.spdtst.saix.net
- speedtest.net
- pingtest.net
- hostmycalls.com/tools/ (this is an online tool to monitor packet loss over a given period of time)
Now I can't give you every set of results that I received using the above mentioned sites, but I can give you a brief breakdown of them as follows:
- speedtest.net: highest download speed of 3.4 Mb/s (obtained about 2 weeks ago), lowest 0.45 Mb/s, and today I just got 2.06 Mb/s with an overall average latency of about 250ms to Berlin, Germany.
- pingtest.net: just did a test to Nuremburg, Germany; here are the results: 0% packet loss, 252ms ping and 25ms Jitter.
- tracert to bbc.co.uk:
C:\Users\HouseRoKKa>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 40 ms 79 ms 30 ms 41-133-72-1.dsl.mweb.co.za [41.133.72.1]
3 46 ms 46 ms 47 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 47 ms 53 ms 42 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 213 ms 227 ms 230 ms 176.67.177.131
6 221 ms 233 ms 238 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
7 224 ms 220 ms 211 ms vl-3604-ve-228.csw2.London1.Level3.net [4.69.166
.157]
8 231 ms 231 ms 217 ms ae-24-52.car3.London1.Level3.net [4.69.139.100]
9 222 ms 218 ms 236 ms 195.50.90.162
10 * * * Request timed out.
11 221 ms 226 ms 217 ms ae1.er01.thdow.bbc.co.uk [132.185.254.18]
12 229 ms 246 ms 215 ms 132.185.255.92
13 260 ms 239 ms 218 ms 212.58.241.131
Trace complete.
I know this is not an easy subject to give an accurate or definitive answer too, but as I mentioned any advice would appreciated as to why this could be happening.
Thanks in advance for your help!
Cheers!
