Please assist with gmail problem

[jvk]

Hi Guys

i'm helping my father-in-law with his mail problems but am mostly blocked at work so can't view any gmail sites

please assist if possible, the problem is that gmail doesn't seem to be sending out his mails ie he gets a reply saying the recipient couldn't be reached or something to that effect.

can someone please post here the possible solutions, i know gmail has been having some problems lately but i can't view the troubleshooting page from work (blocked)

this problem only started a week ago and the mail addy's that he sending mail to are correct (saved on his address book)

thanks guys

 

[ramar]

Would need to see the exact delivery error.
Is he trying to send from within the g-mail web interface or from an e-mail client (eg Outlook) that is setup with his gmail account.

 

[jvk]

Would need to see the exact delivery error.
Is he trying to send from within the g-mail web interface or from an e-mail client (eg Outlook) that is setup with his gmail account.

we tried both (outlook and the gmail web interface) and both give the same error, i googled it and it does seem to be a gmail issue however i can't access the webpage cos i'm blocked at work. i don't have the exact error msg but it's the one you get when you usually enter an incorrect email addy ie the following recipients cannot be reached or your mail has not been sent to the following recipients etc

 

[ramar]

I doubt it is a gmail problem. I have not heard of any issues with gmail recently (apart from some reports of some gmail accounts possibly hacked). I know my gmail is sending fine.
Again - would need to know the exact error.
When you tried it in Outlook what outgoing mail server did you use? Your ISP mailserver or g-mails pop server?

 

[jvk]

ok i'll try and get the exact error message, to answer your other questions its the gmail pop server, he doesn't use the telkom email address but i guess he's gonna be forced to now if this isn't resolved. yeah my gmail works fine as well but i did have errors last month were it wasn't sending mails so not sure whats that about. i set-up the gmail (to outlook) with him and it worked perfectly for a week then about last week sometime it just went bizerk ... the gmail interface (web) also gives the same error.

 

[jvk]

Problems sending mail
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There are a few common reasons why Gmail users may have trouble sending mail with Gmail's IMAP or POP feature. There are A Few Common Reasons Why Gmail users May Have trouble sending mail with Gmail's POP or IMAP feature. If you can't send mail, here's a troubleshooting checklist: If you can not send mail, here's a troubleshooting checklist:
Are you able to log in to the Gmail web interface? Are you Able to log in to the Gmail web interface?
Visit http://mail.google.com to log in to Gmail. Visit http://mail.google.com to log in to Gmail. If you see a CAPTCHA (a security image with distorted letters), you'll need to log in before you can enable IMAP access. If you see a CAPTCHA (a security image with distorted letters) to log in'll Need Before You Can enable IMAP access. If you're locked out of Gmail, please wait one hour and log in to Gmail again. If you're locked out of Gmail, please wait one hour and log in to Gmail again.


Have you enabled POP or IMAP in Gmail? Have you enabled POP or IMAP in Gmail?
Sign in to the Gmail web interface .Open the 'Forwarding and POP/IMAP' tab on your 'Settings' page, and configure IMAP or POP. Sign in to the Gmail web interface . Open the "Forwarding and POP / IMAP 'tab on your' Settings' page, and configure IMAP or POP. After enabling this in Gmail, make sure you click 'Save Changes' so Gmail can communicate with your mail client. After Enabling this in Gmail, make sure you click 'Save Changes' so Gmail dog Communicate with your mail client.


Did you enable SSL for the SMTP server? Did you enable SSL for the SMTP server?
Make sure SSL is active for SMTP in your mail client. Make sure SSL is active for SMTP in your mail client. For more information, please review the configuration instructions for your specific client. For more information, please review the Configuration Instructions for your specific client.


Did you set 'allow authentication' for the SMTP server? Did you set 'allow authentication' for the SMTP server?
Check that 'allow authentication' is active for the SMTP server in your mail client. Check That 'allow authentication' is active for the SMTP server in your mail client.


Did you enter the correct username and password? Did you enter the correct username and password?
Verify that your username is spelled correctly, and that you've entered '@gmail.com.' Verify your username is Spelled That CORRECTLY, And That you've enter '@ gmail.com. " Google Apps customers should enter their entire email address including the domain name. Customers should enter Google Apps email address Their Entire Including the domain name. Also, you should re-enter your password just to be sure it's correct. Also, you should re-enter your password just to be sure it's correct.


Are you trying to send attachments? Are you trying to send attachments?
As a security measure to prevent potential viruses, Gmail does not allow you to send or receive executable files that could contain damaging executable code. As a security measure to Prevent Potential viruses, Gmail does not allowed you to send executable files or Receive Damaging That Could Contain executable code. Also note that with Gmail, you can send and receive messages up to 25 megabytes (MB) in size. Also note That with Gmail, You Can Send and Receive messages up to 25 megabytes (MB) in size.


Still can't send mail? Still can not send mail?
If you tried configuring your SMTP server on port 465 (with SSL) and port 587 (with TLS), but are still having trouble sending mail, try configuring your SMTP to use port 25 (with SSL). If you Tried configuring your SMTP server on port 465 (with SSL) and port 587 (with TLS), But are Still HAVING trouble sending mail, try configuring your SMTP to use port 25 (with SSL).

Apple Mail users: At times, Mail may misinterpret your SMTP server settings. Apple Mail users: At times, Mail Misinterpret May your SMTP server settings. If you currently have 'smtp.gmail.com:username@gmail.com' in the 'Outgoing Mail Server:' field of your settings, please try changing the field to 'smtp.gmail.com' and saving your settings. Currently if you have 'smtp.gmail.com: username@gmail.com' in the 'Outgoing Mail Server:' field of your settings, please try Changing the field to 'smtp.gmail.com' and saving your settings.


Seeing duplicate Sent messages? Seeing Sent duplicate messages?
To understand settings that affect deleting and storing messages and drafts, please visit our recommended client settings . To Understand That Affect settings and STORING deleting messages and drafts, please Visit our recommended client settings .

Can you connect to the SMTP server? Can you connect to the SMTP server?
To better diagnose the problem, you'll need to run a telnet test, which will check that your computer can contact our SMTP servers. To Better Diagnose the problem, you'll Need to run a telnet test, Which Will check your computer That dog contact Our SMTP servers.

If you're running Windows Vista, you'll first need to enable the Telnet feature: If you're running Windows Vista, you'll Need to first enable the Telnet feature:

Click the Start button, then Control Panel , and Programs . Click the Start button, Then Control Panel, and Programs.
Click Turn Windows Features On or Off . Click Turn Windows Features On or Off.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation. If you are an administrator Prompt for password or confirmation, type the password or confirmation Provide.
In the Windows Features box, check the box labeled Telnet Client , and click OK . In the Windows Features box, check the box labeled Telnet Client, and click OK. (It may take a few minutes for the installation to complete.) (It May take a FEW minutes for the installation to complete.)
To run the telnet test on a Windows computer: To run the telnet test on a Windows computer:

Open the Start menu, and select Run . Open the Start menu, and select Run.
Enter command in the Open: field, and click OK . Enter command in the Open: field, and click OK.
Enter 'telnet smtp.gmail.com 465,' and hit Enter , or if you're using Outlook 2007, enter 'telnet smtp.gmail.com 587' instead. Enter 'telnet smtp.gmail.com 465,' and hit Enter, or if you're using Outlook 2007, enter 'telnet smtp.gmail.com 587' instead. (Does the information in the prompt window clear? If not, please note the message that appears.) (Does the information in the prompt window clear? If not, please note the message That Appears.)
Close the prompt window. Close the prompt window.
To run the Telnet test on a Mac: To run the Telnet test on a Mac:

Click the Macintosh Hard Drive icon, and open the Applications folder. Click the Macintosh Hard Drive icon, and open the Applications folder.
Open Utilities , and select Terminal . Open Utilities, and select Terminal.
Depending on what port you're using to send, type 'telnet smtp.gmail.com 25' or 'telnet smtp.gmail.com 587' in the prompt window and press Enter . Depending on What port you're using to send, type 'telnet smtp.gmail.com 25' or 'telnet smtp.gmail.com 587' in the prompt window and press Enter.
If you receive an error message after performing step 3, your network administrator or security software has blocked access to our servers. If You receive an error message After performing step 3, your network administrator or security software has blocked access to Our servers. We recommend contacting your local network administrator or Internet Service Provider (ISP) for more information. We recommend Contacting your local network administrator or Internet Service Provider (ISP) for more information

ok i managed to get this of google but it's greek to me ! the only part i understand is setting up the pop feature (although i thought that would be the default ? )

 

[upup]

Maybe very stupid q, but can he sent other stuff to internet, like logon somewhere.
Is he in fact online on gmail, or did his machine made it a offline page.

 

[jvk]

Maybe very stupid q, but can he sent other stuff to internet, like logon somewhere.
Is he in fact online on gmail, or did his machine made it a offline page.

yeah he is online he can send on another email client but just not on gmail,

gonna look into getting him his own domain shortly but for now gmail is the only mail client that he can use (since he already has all his business contacts etc on their)

 

[DeadCore]

make sure the pop and smtp is right in gmail (not outlook express),they should be pop.gmail.com and smtp.gmail.com .

 

[jvk]

make sure the pop and smtp is right in gmail (not outlook express),they should be pop.gmail.com and smtp.gmail.com .

yeah i haven't tried that as yet because gmail is blocked here at work but will try that tonight, my father-in-law is on the coast and i'm up here in jhb so it's a bit of a mission trouble shooting but i think you might have hit the nail on the head with your suggestion (gmail has the same solution for mails not sending), i just overlooked it because it worked fine all this time unless the settings changed somehow ...